Job Description

Property Claims Handler

MPL Claims Management Ltd

We are looking for a Property Claims Handler to join our Property Claims Team. You will be investigating claims by gathering evidence from the claimant and client to support the settlement of property claims in line with the policy wording.

About the role

As a Property Claims Handler, you will be responsible for reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure that claims are resolved efficiently and effectively. You will also negotiate settlements and manage the claims process from start to finish, ensuring that all parties are kept always informed of progress.

Duties

Work closely with clients, customers and insurance providers building long lasting relationships. Be a pivotal part of the customer journey throughout their insurance claim, you will be responsible for communication between customers, clients, brokers, solicitors, underwriters, lost adjusters and other involved third parties. Inbox management responding to enquiries from cover holders, clients, and brokers. Take responsibility for the claims from start to completion including, processing, monitoring and negotiating settlement of claims. Case management, handling the claim from start to finish, support the negotiation process with the client, underwriters and or loss adjusters. Investigate all claims, deciding on liability, ensuring all evidence is gathered and recorded accurately in line with compliance and regulatory requirements. Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate the settlement of claims. Effectively managing complaint cases. Provide knowledge of insurance and detailed claims management process.

Your skills and experience

Previous Claims experience is essential. Specific property claims experience isn't essential but desirable. Ability to prioritise your workload and communicate well to the rest of the team. Provide knowledge of insurance and detailed claims management process. Professional communication skills. Passionate for providing outstanding customer service. Polite and enthusiastic can-do attitude. MS Office, CRM system skills.

Our Benefits

Up to 36k dependent on experience Professional Qualifications Increased annual leave with service Additional paid day of leave on your birthday Free personal training sessions Instant discounts at cinemas and retailers Private medical insurance & health benefit cash plan Discounted vehicles hire Free onsite parking Refer a friend scheme

What next?

The interview process for this position includes two stages. The first stage is an initial screening call, which will be conducted by a member of the Talent Acquisition team. During this call, you can expect to be asked about your experience and qualifications, as well as your interest in the position.

If you are successful in passing the initial screening call, you will progress to the second stage of the interview process, which is an in-person interview with both a member of the HR team and a Team Leader. This interview will be more in-depth and may involve more technical questions about your previous experience and transferable skills so we can assess the suitability for the requirements of the role.

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS, Credit and References check. Please let us know if you have any questions and a member of our Talent Acquisition team will be in touch.

So, if you share our values and our enthusiasm for technology, customer service and fun, apply today!

Job Types: Full-time, Permanent

Pay: Up to 36,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance
Schedule:

Monday to Friday No weekends
Experience:

Property Claims: 1 year (preferred) Claims Management: 1 year (preferred)
Work Location: Hybrid remote in Stoke-on-Trent ST1