Job Description

Catalyst Services UK Ltd, Delph Office. are recruiting a skilled and experienced Claims Handler, to join our customer focussed Claims Team. This is an exciting opportunity to join a specialist team.

JOB PURPOSE

Due to the growth and development within our team we are looking for an additional claims service driven, enthusiastic and motivated employee. Responsible for the daily management of Property Claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.

JOB TYPES

Full-time

Permanent

KEY RESPONSIBILITES

Proactively manage claims from first notification through to finalisation. Ensure the prompt appointment and oversight of relevant network contractors. Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements. Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner. Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey. Ensure all claims and enquiries are managed within the appropriate SLA's and KPI's. Constantly seek ways to improve processes and procedures. The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates. Technical report writing ability. Continuous professional development and maintenance of Insurance Industry knowledge. Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations.
Catalyst specific training will be provided

EXPERIENCE, KNOWLEDGE, AND SKILL

GCSE or equivalent (preferred)

Claims experience, underground services, drainage, plumbing & heating

(minimum 1 year)

Customer service driven

Motivated to achieve results

Ability to work in fast paced environment against deadlines

Insurance Qualification/s

Excellent Communication skill (verbal and written)

Strong relationship skills

Good IT skills, Microsoft Office, Outlook, Excel, and Word

BENEFITS

Academy Training

Opportunity to progress and develop your skills

Annual Salary review

Performance based Bonus Scheme

Smart casual dress code

Social events

Company pension

On-site parking

Employee wellness

ABOUT US

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join us and experience the difference.

OUR VALUES

Focus

Value

Expertise

Integrity

Innovation

Wellbeing

Job Type: Full-time

Pay: From 24,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Gym membership Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Delph OL3: reliably commute or plan to relocate before starting work (required)
Experience:

Claims: 1 year (preferred)
Work Location: In person