Job Description

Company Name: Norfolk Cottage Agency

Company Address: 8 High Street, Sheringham, Norfolk, NR26 8JR

Company Description: Holiday let agency - marketing and managing holiday homes around Norfolk

Contact Name and Title: Tom Atkinson - Director

Job Title: Property and Guest Liaison

Type of Role: Administrative and Property Management - A diverse and varied role with an emphasis on guest liaison, admin support, marketing and property management. Based in Sheringham.

Hours of Work: 37.5 including Saturday morning in peak season

Required Start Date: May 2025

This is a great opportunity to work within a growing North Norfolk company in the centre of Sheringham. This is a role, for the right person, where you can have significant input and autonomy.

The role will involve understanding the whole business to be able to build the brand, manage enquiries and be involved directly with the properties.

Elements you will be involved in include (but not limited to):

Answering phone calls, taking messages and handling walk in leads to the office. Liaising with our holiday home owners to offer exceptional customer service Understanding and working on the booking system Use of in-house database to create and send targeted marketing emails to Assisting on creating social media content from around Norfolk Reviewing marketing and booking rates in order to constantly improve Identifying new holiday home leads and developing creative and engaging ways to begin contact Property management, ensuring houses are ready for guests. Managing cleaners Occasionally support new holiday home photo shoots General ad hoc business support as and when needed
Person Specification.

Experience/Qualifications required

Experience in administrative work Ideally having had experience in either the tourism industry or marketing industry Ability to engage enthusiastically and easily with customers and owners via the phone and in person Ability to understand the needs of our customers and owners and identify how Norfolk Cottage Agency can help Tech and social media savvy Exceptional communicator, able to effortlessly build rapport Driven individual looking to commit to a local business and to be involved with the business growth A team player with a bubbly personality who likes to bounce ideas around and offer support to others should the need arise Ownership of targets and workload - able to self-manage to achieve within the office environment Someone who can work in a systematic and thorough way and leaves no stone unturned Professional individual with the ability to adapt according to audience Someone looking to learn and develop their skills A starter-finisher. Able to create and develop an idea from concept to delivery Must be able to drive and have access to a car An already developed network of local businesses would be ideal A keen photographer or someone with a keen eye for photography would be ideal
Working Environment Sheringham office. Desktop provided in office.

Salary 25k

Benefits On-going training

30-minute lunch break

Car parking

Statutory pension contributions

Mileage at 25p per mile when visiting holiday homes

Interval of Payment Monthly - last working day of the month

Probation Period 6 months

Notice Period 1 week during probation - 1 months thereafter

Other Information: Saturday mornings required during peak season

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking Private medical insurance Work from home
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: NCA001