Job Description

Company DescriptionInforma is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.Taylor & Francis is one of the world\'s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we\'ve been doing this in an unbroken arc since 1798.Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that\'s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we\'d love to hear from you.We have an exciting opportunity for a promotions operations and email specialist to join our Ecommerce Trading team. The main purpose of the role is to manage, plan, develop and execute promotional offers and set up, track and evaluate emails using the relevant tools and systems.Reporting into the Senior Trading Manager (Routledge) you will work cross-functionally with internal and external stakeholders to manage, execute, and analyse promotional campaigns, discount strategies and ecommerce emails. You will also advise stakeholders on their discounting strategy, using data to recommend the optimal promo mechanic for the market\'s business objective, and providing hands-on execution support to launch.This is an exciting opportunity for an experienced channel manager and/or operations specialist with a team player mindset to support Routledge in the next stage of growth.This role is open to candidates based in the UK. You must have the right to live and work in the UK.This role will be worked predominantly from home with occasional attendance at our office in Milton Park, Oxfordshire.Closing date for applications: Friday 17th May 2024. Applications are shortlisted on a rolling basis and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.What you\'ll be doing:

• Build, test and launch promotions and discounts using the relevant tools and systems, ensuring SLAs are met.
• Use data to analyse the effectiveness of different offer types/discount depth and mechanics providing visibility and transparency on how discounts are being used and the impact they are driving.
• Build, test and send emails. Analyse the performance of emails and make recommendations of how performance can be improved based on the data.
• Recommended and set up A/B tests for discount activities (via Uniqodo) and emails.
• Manage the governance processes and have a tighter oversight on discount strategies across the business. Amend and adapt the process as required.
• Manage relationship with external agency and other internal and external stakeholders.
• Work with internal stakeholders on promotional and discount strategies.
• Work closely with internal stakeholders on the performance of Ecommerce emails.
• Address and resolve issues identified by internal and external stakeholders.
• Work closely with the wider Merchandising team on day-to-day tasks and larger projects.
• Provide competitor analyses and insights to help the business understand the market landscape and gaps to competition.
• Get involved with different projects as and when is necessary to help drive business growth.

QualificationsWhat we\'re looking for:

• Previous experience in an Ecommerce, channel management or operations role.
• Confident with analytics tools and a strong understanding of tracking and conversion optimisation.
• An analytical approach to reporting on results so that plans and tactics can be developed and improved.
• Data driven.
• Excellent verbal and non-verbal communication skills to provide clear guidance and support to others so best practice can be easily understood and achieved and to collaborate confidently with a range of internal stakeholders.
• A track record of working both in autonomously and in a team and removing obstacles that prevent progress being made towards objectives.
• The flexibility to work in new areas and develop new skills to support business growth.
• Excellent time management skills and experience of working to deadlines.

Additional InformationWhat we offer in return:

• A salary of approx. \xc2\xa350,000 per annum plus bonus
• An excellent work/life balance with a fantastic, flexible working culture.
• 25 days annual leave per annum, plus bank holidays and a day off for your birthday.
• 3 additional discretionary days for the holiday period each year
• 4 paid volunteering days each year
• Employee assistance programme - offering 24/7 well-being support
• Share Match - Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care.

Training And Professional Development:We\'re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We\'ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support, and coaching that will get you where you want to be.Interview process:Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we\'d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.Taylor & Francis Group an Informa BusinessWe want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else - please ask us, we are happy to be flexible! Please contactBeing Yourself at Taylor & FrancisIf you\'re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don\'t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:Or better yet check out our LinkedIn \'Life\' Page, highlighting our accomplishments, employees, and company culture. It\'s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

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