Job Description

Closing Date: September 11th

LOCATION
Exeter

BENEFITS INCLUDE

• Annual 10% Bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Purchase discounted BT shares
• Options including discounted Virgin Experience Days, private healthcare & dental care, access to counselling services, access to physiotherapy, season ticket loan
• Discounted BT/EE products including Broadband and BT Sport
• Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more

FLEXIBLE WORKING

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you\'ll be at your contractual location 3 days a week.

SECURITY CLEARANCE

You will be asked to undergo SC clearance for this role.

Why BT?

We\'ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world\'s first telecommunications company. At our heart, we\'re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we\'ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that\'s you, and what you\'re looking for, we\'d love you to be part of our future.

Why this job matters

The role is responsible for planning and managing the delivery of project(s): This activity could be smaller projects where scale / complexity / risk is low or stages / components / work streams within a larger project / programme. In both instances complexity indicators such as the Work Breakdown Structure and Team Structure are likely to be simple and single tier.

The nature of project outputs will be bespoke Network, IT and voice solutions for Enterprise Customers and you will need to manage specialists from across BT to do this. As a guide It is expected that the value of delivery (i.e. PS Resource, equipment etc.) could be in the region of \xc2\xa31 Million (N.B. This is not the contract value).

You\'ll be directly engaging with customers and as such have a key role in shaping customer experience through both project outcomes and personal behaviours. As part of a professional community of Project and Programme Managers you will be expected to have a good knowledge of project management methods / tools and conform with governance / standards set out by the PMO (or contract where mandated).

What I\'ll be doing - your accountabilities

• Accountable for producing and maintaining the Delivery Schedule.
• Accountable for producing or providing input to Project Management artefacts (i.e. PID, RAID Logs etc.)
• Accountable for managing multiple BT teams / functions to deliver an agreed set of outputs within time, budget and quality parameters.
• Accountable for keeping customers informed of progress. This will be via informal and formal mechanisms.
• Accountable for supporting and conforming with agreed governance structures (i.e. attending project checkpoints, providing regular schedule updates etc.)
• Accountable for highlighting any changes in scope and ensuring that these are managed through appropriate governance.
• Accountable for managing risks / issues with appropriate escalation in a timely manner.
• Accountable for providing and maintaining resource forecasts within Clarity PPM.
• Accountable for inputting and maintaining key milestone dates within Clarity PPM.
• Accountable for seeking customer satisfaction feedback.
• Accountable for manging the delivery budget and ensuring costs do not exceed these.
• Accountable for maintaining professional and ethical standards at all times.
• Accountable for ensuring that project outputs are of the right level of quality.

The skills you need

• Competant project management skills with experience of delivering technical solutions to Enterprise customers.
• Ability to direct and manage both internal, third party and customer resources.
• Ability to build plans that cover delivery activity and resources - Intermediate practitioner.
• Good communication skills; verbal and written.
• Effective stakeholder management skills
• Good interpersonal skills; emotional intelligence, ability to build relationships, ability to network etc.
• Ability to predominantly operate with autonomy / independence
• Curiosity and challenge needed to assure good outcomes
• Tenacity and resilience
• Negotiation skills - Intermediate practitioner.
• Comfortable with \xe2\x80\x9ctaking the initiative\xe2\x80\x9d
• Problem solving skills - Intermediate practitioner.
• Ability to identify risk and develop risk mitigation strategies.
• Commercial and financial acumen - Intermediate practitioner.
• Ability to connect with our customers and grasp the challenges faced by their business.

Experience you would be expected to have

• Experience of managing the delivery of Work Packages or small Projects. Ideally these should be IT or Network related.
• Experience of working in a face to face role with customers in equivalent roles or one step up.
• Experience of managing and directing small (

10 FTE) multi-function teams. * Hold a Project Management qualification (i.e. foundation level)

• Experience of working in a large organisation with a complex stakeholder environment.
• Experience of managing dispersed teams is desirable as sometimes teams are not co-located.
• Experience of using corporate IT systems for collaboration, workflow etc.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We\'ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We\'re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it\'s not just the technology that matters, it\'s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON\'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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