Job Description

We\xe2\x80\x99re building an inclusive work environment Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We\xe2\x80\x99re interested in you as an individual and here you\xe2\x80\x99ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don\xe2\x80\x99t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you. The hiring manager for this role is Joanne, Head of PMO. We appreciate that sometimes it\xe2\x80\x99s helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you\xe2\x80\x99re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email \xe2\x80\x93 you can to and we will get back to you as soon as possible. FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to. Overview As a Project Manager in our Network / Infrastructure & Systems Development Division, you will lead and manage projects through their full lifecycle, taking overall responsibility for their success. You will be managing a variety of Technology based projects covering Connectivity, Systems, Security, Network Expansion, Hosting and Cloud solutions. It\xe2\x80\x99s key that you have experience managing and delivering Technology projects within a similar environment along with the Business readiness wrap to support the delivery. The ability to manage relationships, ensuring that there is strong and frequent communication between the customer and the project team is essential. You will also ensure that the agreed deployment schedule is met and that acceptance and handover into an operational environment is successful. You will need to demonstrate leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks. The successful candidate will have demonstrable experience of delivering successful projects in the Telecoms/IT industry and have a working knowledge of PRINCE2 or PMP methodologies and importantly can apply these in full E2E approach of Architect, Design, Build, Operate. Key Responsibilities

• Manage a range of Technology projects across the Division and into the Business
• Manage key relationships during project delivery and up to the final handover
• Produce and maintain project documentation in line with our project processes and PMO governance
• Produce presentations to communicate project goals to stakeholders
• Collate project plans, work packages and presentations
• Manage and track project budgets
• Prepare and plan workshops
• Define and document all phases of the project including tasks, escalation paths, milestones and acceptance criteria
• Take responsibility for ensuring that risks, issues and changes are documented and managed effectively
• Plan, prioritise, resource and lead continuous improvement activities.
• Provide regular progress reports to key stakeholders
• Negotiate with line managers to obtain project resources
• Carry out project reviews and share the findings with relevant stakeholders
• Maintain strong working relationships with managers and stakeholders at all levels in the business

Skills & experience

• PRINCE2 Practitioner or Equivalent
• ITIL v3
• MS Project
• Continuous improvement tools, techniques (Six Sigma)
• Full drivers licence essential
• Recent experience as a Project or Delivery Manager in an Telecoms / IT environment
• Demonstrable success in delivering technology driven projects
• Demonstrable success of business change projects ( i.e sales propositions, provisioning, system configurations are all part of the delivery )
• Working familiarity with internet products and IT technologies
• Excellent communication skills with an intuitive understanding of how best to share knowledge, gain buy-in and influence decision making
• Vendor Management including RFI/RFP for technology products/services
• Excellent organisational skills, balancing demands and working to tight deadlines.

At Zen, we\xe2\x80\x99re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we\xe2\x80\x99re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet. Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it. Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms. We believe that business should be a force for good and we\xe2\x80\x99re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we\xe2\x80\x99re a certified Great Place to Work TM and B Corp Certified!