Job Description

Company: Mercer

Description:

What can you expect?

To manage the delivery of the De-risking project services provided to your team\xe2\x80\x99s client portfolio from your team directly and from other Mercer CSD teams such as PPD, Cashflow, CRC, Offshore.

Be accountable for the quality of service provided from within operations and ensuring that best practice processes are implemented and utilised consistently across all clients.

Creation of plans through direct liaison with the Trustee/Insurer/ Advisors/Trustee Legal Advisor and other lines of business for developing and enhancing the service provided to keep pace with changing legislation, client requirements and expectations, Drive continual improvement in quality, efficiency and service satisfaction.

What you will be rewarded with?

• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will count on you to:

• Ensure processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability.
• Increase quality of service delivered by continuous and controlled improvement of processes used by the delivery teams, SLA agreements in force with clients and client profitability.
• Ensure no AAF exceptions or Disclosure breaches as a result of Mercer actions.
• Direct and own team improvement projects taking responsibility for prioritising highest impact changes, working with the other LOB as appropriate to design, develop and implement the approved solutions for your clients. Some project management may be required.
• Lead on high profile and escalated projects, ensuring that assigned project tasks are completed in line with timescales set out in the project plans or otherwise agreed with the client at the required level of quality.
• Agree appropriate requirements, deadlines and budgets with clients for assigned projects.
• Develop a flexible method of communication to support client reporting.
• Assess what is important to the client and how each task will contribute to the success of the wider project.
• Creates and maintains collaborative relationships with internal and external stakeholders that help achieve the project objectives.
• Identify and capitalise on opportunities to generate additional revenue from all clients. Ensure generic change projects that can generate revenue are identified promptly and action taken to agree additional charges with all clients. Ensure client requests for additional work or scheme changes are identified and relevant costs calculated and confirmed.
• Provide coaching, direction, and guidance to indirect reports to create a high performing service delivery team.
• To attend Trustee Meetings and or Administration / Review Meetings with Clients.

What you need to have:

• Demonstrable management experience in DB/DC Pensions Administration
• Skilled in managing and developing high performing teams
• Experience of managing and implementing change
• In- depth knowledge of UK pensions legislation
• Experience of Bulk Annuity projects
• Practiced in Client facing service delivery
• Experience of Budgets and client profitability management
• Working knowledge of client revenue generation and fee negotiation
• Demonstrable decision-making skills with ability to influence peers and senior colleagues

What makes you stand out:

• Skilled in data analysis and improvement
• Experience of De-risking and Discontinuance
• Ability to run large complex Projects would be an advantage
• Strong coaching skills and ability to lead, motivate and inspire teams
• Educated to degree level with a Professional Industry qualification such as PMI / CII / ICS would be an advantage

About Mercer

believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer\xe2\x80\x99s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of (NYSE: MMC), the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

#remote

Marsh McLennan