Job Description

The post-holder will deliver a consistently high-quality level of administrative support to the delivery the Diabetic Eye Screening Service across Surrey.Main duties of the jobAssisting in the day to day running of the service, helping with general office duties, answering the phone, taking minutes, updating records and maintaining stock levels. The post-holder will be organized and motivated to work both in a team and individually.About usInHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.Date posted20 February 2025Pay schemeOtherSalaryxc2xa322,308 a yearContractPermanentWorking patternPart-timeReference number3494Job locationsStoughton RoadGuildfordSurreyGU11LJJob descriptionJob responsibilitiesRole: Programme Administrator (Part-Time, 18.75 hours per week)Location: GuildfordSalary: xc2xa322,308 (xc2xa311,154 Pro Rata) What you will do:The post-holder will deliver a consistently high-quality level of administrative support to the delivery the Diabetic Eye Screening Service across surrey.Assisting in the day to day running of the service, helping with general office duties, answering the phone, taking minutes, updating records and maintaining stock levels. The post-holder will be organized and motivated to work both in a team and individually.What you are responsible for:

• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Assist with arranging of programme meetings and note taking.
• Place orders via the on-line procurement system (training given). Delivery and invoice reconciliation
• Fire Warden duties (training given)
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly programme reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively

What people see in you:

• A team player who is supportive, reliable and trustworthy
• Someone who is approachable, dedicated and hardworking
• A people person someone who enjoys working alongside and helping others
• Someone who thrives on and remains calm and focused in challenging situations
• A professional, empathetic and courteous individual

You will:

• Understand the importance of patient confidentiality and be aware of data protection
• Have excellent verbal and written communication skills
• Have good listening skills with an ability to present information in a logical manner
• Have a good standard of education demonstrated by numeracy and literacy
• Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
• Be confident in your ability to prioritise tasks
• Be able to follow instructions to support both your colleagues and patients
• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Be able to work on your own as well as part of a team
• Have good time management skills and a flexible approach to working

You have experience of:

• Working in a customer or patient facing role ideally within a healthcare setting
• Using Microsoft packages and other IT systems
• Working as part of a team but also independently
• Data protection and confidentiality laws

Job descriptionJob responsibilitiesRole: Programme Administrator (Part-Time, 18.75 hours per week)Location: GuildfordSalary: xc2xa322,308 (xc2xa311,154 Pro Rata) What you will do:The post-holder will deliver a consistently high-quality level of administrative support to the delivery the Diabetic Eye Screening Service across surrey.Assisting in the day to day running of the service, helping with general office duties, answering the phone, taking minutes, updating records and maintaining stock levels. The post-holder will be organized and motivated to work both in a team and individually.What you are responsible for:

• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Assist with arranging of programme meetings and note taking.
• Place orders via the on-line procurement system (training given). Delivery and invoice reconciliation
• Fire Warden duties (training given)
• Utilising relevant IT systems to support the delivery of a high-quality imaging service
• Assist with monthly programme reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively

What people see in you:

• A team player who is supportive, reliable and trustworthy
• Someone who is approachable, dedicated and hardworking
• A people person someone who enjoys working alongside and helping others
• Someone who thrives on and remains calm and focused in challenging situations
• A professional, empathetic and courteous individual

You will:

• Understand the importance of patient confidentiality and be aware of data protection
• Have excellent verbal and written communication skills
• Have good listening skills with an ability to present information in a logical manner
• Have a good standard of education demonstrated by numeracy and literacy
• Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
• Be confident in your ability to prioritise tasks
• Be able to follow instructions to support both your colleagues and patients
• Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Be able to work on your own as well as part of a team
• Have good time management skills and a flexible approach to working

You have experience of:

• Working in a customer or patient facing role ideally within a healthcare setting
• Using Microsoft packages and other IT systems
• Working as part of a team but also independently
• Data protection and confidentiality laws

Person SpecificationQualificationsEssential

• Please see

Desirable

• Please see

ExperienceEssential

• Please see

Desirable

• Please see

Additional CriteriaEssential

• Please see

Desirable

• Please see

Person SpecificationQualificationsEssential

• Please see

Desirable

• Please see

ExperienceEssential

• Please see

Desirable

• Please see

Additional CriteriaEssential

• Please see

Desirable

• Please see

NHS