Job Description

Technology Systems & Delivery
Fixed Term - Full Time
London, GB, W1A 1AA Salford, GB, M50 2QH
BBC PUBLIC SERVICE B'CAST
Job Closing Date: 12/05/2025

THE ROLE

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Package Description

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Job Reference: 23396

Band: E

Salary: 60,000 - 70,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Contract type: Fixed Term Contract (12 months)

Location: Office Base can be London Broadcasting House or Salford Dock House. This is a hybrid role and the successful candidate will balance office working with home working.



This role is advertised as part of our BBC Extend programme for disabled people. To apply for this role you should identify as deaf, disabled or neuro-divergent and must meet either: the definition of disability in the Equality Act (2010), the definition of disability in the Disability Discrimination Act (1995) if applying in Northern Ireland. You're broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments, and medical conditions such as Cancer, HIV or Multiple Sclerosis.



We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our Extend programme, please contact the BBC Extend team via the shared mailbox.



The BBC are fully committed to providing workplace adjustments to help eliminate barriers in the workplace that disabled people face. To do this, we have our own dedicated BBC Access and Disability Service that provides assessments and support throughout employment with us. If you are successful in applying for this role and require workplace adjustments, we will work with you to get your adjustments in place.



If you'd like more information on BBC Extend, please visit the BBC Extend webpage.

EX2324

Benefits

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We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.



Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.


Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.


Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.

If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustments@bbc.co.uk. For any general queries, please contact: bbchr@bbc.co.uk.



Freelancers are eligible to apply for an internal role if they are on a Worker Contract and they have worked continuously for 6 months. If they have worked for less than 6 months continuously or have a break of 3 weeks or more between engagements, they must seek Divisional HR approval to apply for an internal role prior to submitting an application.

If they are unsure which contract they are on, they can speak to their booker or the HR BP, however if it helps - both a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here.

Job Introduction

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This position will work alongside the existing Interactive Production Managers within ITACU, to provide support to Production teams for managing votes, competitions, awards and charity appeals across all platforms. In addition, the role will require an understanding of other audience engagement services available through the BBC and the wider media market. Interactivity may be promoted across live or pre-recorded TV, radio, online, social media platforms or combinations of multiple outputs, so an understanding of the compliance and regulatory requirements associated with each media is required in this role.



This role is responsible for providing first line and ongoing technical support to content producers across a wide range of BBC output (both in-house, independent and partnerships) in a range of media including fixed line and mobile telephony, SMS and online. Experience in interactive services is a pre-requisite and an understanding of multiple platforms is preferable.



This role will work with the ITACU team and other BBC staff to understand the editorial requirements and ensure that an appropriate technical solution is implemented with a consideration for relevant risks and lessons learned from previous experiences. For many services, this will require working on projects with multiple parties, including service providers, verifiers, editorial staff (internal and external), teams across Chief Operating Officers Group including Technology & Media Operations, Product, Commercial, Rights & Business Affairs plus BBC Marketing & Audiences, the Privacy team and BBC Editorial Policy.

Interview process

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This will be a virtual interview on MS Teams - no more than one hour consisting of technical and values-based questions plus the opportunity to ask us questions.

Main Responsibilities

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o To provide initial advice and identify appropriate technical solutions for relevant interactive services across the BBC, advising on suitable technical contingencies.

To oversee the implementation of interactive services to ensure that suitable technical controls (guarding against result manipulation, multiple entries etc.) are in place and that security considerations (such as data protection) are made. To evaluate the suitability of proposed external solutions to bespoke editorial requirements, ensuring that the functional and non-functional performance of the system is fit for purpose and ensuring that suitable testing (stress, performance, recover, security etc.) has been conducted. To support content-producing teams in evaluating the validity of a result, understanding the anticipated trend in a vote (for example) and being able to identify unusual activity that may indicate an attempt to manipulate a result. To maintain the ITACU Interactivity Management System (IMS), uploading evidence of appropriate compliance checks and contingencies. To form effective internal working relationships with managerial, content production, technical, legal / business affairs and editorial policy colleagues.

Are you the right candidate?

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o An in-depth, up to date knowledge of interactive technologies/platforms is essential.

Experience in managing technical and compliance risk including escalation procedures, planning, implementing mitigating action and ensuring contingencies are in place in the event of issues arising Strong enterprise leadership skills will be required as well as a demonstrable proactive approach to ensure the highest technical standards and ongoing compliance of the unit. In particular leading the live vote room environment requires quick and accurate responses to developing dynamic scenarios. This requires pressured application of all these skills described in this section. Strong analytical skills with regards to evaluating the authenticity of a result (be it advising on winner selection or judging the validity of an online vote). Proven experience in delivering projects/services in highly pressurised environments with multiple stakeholders preferably in a live studio environment.

About the BBC

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The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.



We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here.



Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.



We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.



We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.



To find out more about Diversity and Inclusion at the BBC, please click here.

DISCLAIMER

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This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.