Job Description

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Join our Team: Product Support Specialist (Crusher)
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Product Support Specialist (Crusher) to contribute to the Terex Dungannon Service team.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
Position: Product Support Specialist (Crusher)
Location: Dungannon
Reporting to: Technical Support Manager
Hours of Work: 39.75 hours per week
What you will do
You will play a pivotal role within the Service team. The Product Support Specialist will be involved in a broad sum of diverse activities performed in the interest of delivering and supporting Terex brands via the Online Helpdesk. They will establish strong links with dealers around the global network.
Main Duties & ResponsibilitiesProvide technical support to Terex Dealers & Field Service Engineers alike, over the Automated Helpdesk & Call Centre System and on-site deployment to enable swift resolution of technical issues. Provide accurate feedback to Dealers in a timely manner. Ensure proper logging of all issues. Keep track of Dealer issues until they are resolved by adhering to the agreed timelines. Generate technical reports for Technical Support Manager detailing the fault(s) found & repair method utilised to ensure in-field issues are clearly understood by providing all necessary information on those issues. Work with all internal groups, including, Marketing, Sales, Engineering, Product management Quality, Electrical. Identify Dealer learning & development needs. Tracking/Creating call log for each month. Deploy if required in support of the Dealer Network. Attend Quality & Technical Forums. Work flexibly to meet the needs of the department. Support Field Service & Training Departments, as required. Undertake additional activities such as attendance at events or conferences and involvement in project groups to further individual, service, and organisational development.

What you will bringSolid practical experience in Material Processing Industry business, Crushing & Screening segment. Comprehensive Industry Knowledge, with proven Troubleshooting, Creative Problem-Solving skills. Excellent written and verbal communication skills. GCSE English and Maths, or GCSE equivalent. Computer Literate - Able to use Microsoft Office systems. Ability to organise and prioritise workload. The ability to self-motivate.

This above description is non-exhaustive and there may be additional duties in accordance with the role.
We reserve the right to enhance our selection criteria at the short-listing stage, if required.
Why Join UsWe are a global company, and our culture is defined by our Values -- Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. We offer competitive salaries, Team Member bonus, hybrid working, healthcare scheme, generous holiday allowance, contributory pension, life assurance cover, employee stock purchase plan, free access to LinkedIn Learning, advancement opportunities, on site free parking, discount card, Job referral bonus scheme and access to global learning and development programs offering accredited and specialist training. For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

How to ApplyTo apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
Closing date for receipt of applications is 29th April 2025 at 5pm.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.