Job Description

Product Support Engineer

This is a Marine Service Engineer role in which the main objectives are to repair our marine sensors and provide technical assistance as part of the Global Support Team, but also to develop new markets and customers for Guidance\'s marine product portfolio.

The role is based in our Leicester office and while much of our current customer base in based in this region, the new market development aspect of the role will likely involve travel.

What are your main tasks and responsibilities?

The Role will include but not be limited to:

• Troubleshooting, repair, upgrade and maintenance of Guidance Marine position reference products from a hardware and software perspective. This will be done both in our workshop and at customer sites including on offshore vessels.
• Providing remote technical assistance to offshore vessels as part of our 24/7 Global Support Team.
• Assisting the Business Development and Engineering teams with bringing new products to market. This will include installation of equipment and offshore trials.
• Accurately document and report on repairs activities supporting Repair Case management and the RMA process. This will include, creation of initial repair evaluation reports, providing quotation information to customers, completing repair and test reports and maintaining repairs system database. Timely reporting of accurate information is crucial to this role to enable the provision of an efficient repairs service and to agree priorities with the Service Manager.
• Repair methods and work instructions will need to be developed and maintained for all products in line with ongoing product development and defined accurately to deliver a clear repair strategy for each product returned relative to age and condition.
• In addition the role will also cover the many varied tasks of general section management including ensuring safety and quality polices are followed, materials are accurately managed and team work load is managed.

What do we expect from you?

• Confident in the assembly and test of mechanical and electronic equipment.
• Experience of equipment testing, electronics programming, recording and basic analysis of test data, electronic board level assembly and fault finding.
• Ability to read mechanical and electrical drawings and schematics.
• Ability to effectively communicate product ideas.
• Excellent communication skills with a wide range of internal and external stakeholders.
• Ability to provide a positive contribution to continuous improvements and be responsible for elements of the improvement process.
• High attention to detail.
• A proactive individual who is not afraid to get stuck in.
• Good time management and organisation skills - able to effectively manage a dynamic workload.
• Able work effectively and efficiently independently and as part of a team.
• In terms of travel predominately 1-3 days travel away during a trip from the Leicester base is usual.
• The team does operate and on call customer technical support rota for weekend cover via email (Saturday and Sunday 0800-2000) which additional premiums are paid

Why you and us?

We at W\xc3\xa4rtsil\xc3\xa4 believe in empowerment, ownership and taking responsibility of our work. We support each other\'s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe that by being your own true self you can accomplish so much more. We don\'t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.

Are you eager to be part of this ambition?

At W\xc3\xa4rtsil\xc3\xa4 we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline below, through submitting your application through our career\'s portal. We aim to keep you updated on the process all the way.

Last application date: 06/09/2023

At W\xc3\xa4rtsil\xc3\xa4 we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is W\xc3\xa4rtsil\xc3\xa4

W\xc3\xa4rtsil\xc3\xa4 is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on .

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