Job Description

Product Support

At Peacock Technology we develop robotics and artificial intelligence systems to help food producers reduce their labour requirements, improve long term food sustainability, and improve animal welfare. We provide a range of products using robotics, machine vision and sensing technologies to monitor cow behaviour and provide farmer insights for disease prevention, welfare, and sustainability. Our multi-disciplined development team includes engineers specialising in software, electronics, mathematics, and mechanical engineering. We also have close working relationships with universities, colleges, and research organisations.

We have an opportunity for an enthusiastic, talented, and self-motivated candidate to join our operations team providing product support to our customers and strategic partners.

This role will work closely beside the Product Administrator and report directly to the Team and Contractor Manager.

Job summary

The ideal candidate will have a high attention to detail and excellent communication skills.

What sort of tasks will you undertake within our product support team?

Customer Support activities

Log support calls. Create customer accounts. Resolve customer issues in a timely manner. Support customers as required. Proactively monitor customer sites. Contact customer to resolve discovered issues. Working knowledge of Linux is desirable but not essential. Working knowledge of industrial robots desirable but not essential.

Company Support activities

Update/create knowledge base. Providing client and internal training where appropriate. Document the processes and write user guides. Configure products. Write specification documents.

To be considered for interview you will have:

2-3 Years' relevant experience in a similar role within a support team at a computer software company or IT related business. Excellent Microsoft Office skills. Strong written and verbal communication skills. Excellent phone manner. Strong problem-solving skills.
What we'll offer you in return:

Full-time, Contract, Permanent Excellent remuneration with 34 days holiday entitlement Full training and development Private health and wellness scheme Additional bonus scheme available
Job Types: Full-time, Permanent

Pay: 25,000.00-35,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Flexitime Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Bellshill: reliably commute or plan to relocate before starting work (required)
Work Location: In person