Job Description

Why BT Consumer Digital?

There\'s never been a more exciting time to join this team - we are re-defining what digital means in BT starting with our mission, how we work and what we deliver which will ultimately lead us to profitable sustainable growth. The core of this is brilliant product development teams that are agile, long lived and fully empowered to own and drive their outcomes. We\'re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We\'re founded on the core idea that we continuously \'build, measure, and learn\' which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers\' lives.

Why this job matters

• The Product Operations Specialist executes a range of deployment of frameworks, partnerships, technologies, resources and best in practice methods to empower the product team\'s
• capabilities and competencies.
• What you\'ll be doing
• Implement continuous improvement opportunities to allow the product team to have more time on delivering and producing high quality products
• Improve cross-functional collaboration and communication regarding workflows, project estimations, and long-range planning
• Support the building of partnerships with senior stakeholders and other product leaders to spearhead the ongoing development and improvement of product operational workflows
• Refine roadmap planning and develop a comprehensive operating plan with both immediate and long-term goals and milestones
• Support the alignment across the product organisation in collaboration with engineering and design management teams on project details, creative needs, timelines and scope
• Support the product org. ways of working and scaling and adoption across digital teams
• Continuously develop and share with team knowledge on emerging trends and changes in product operations
• Establish and maintain the Product communities and knowledge sharing activities with counterparts across BT Group Digital areas
• Ensure the right physical and digital environment exists for our product people to excel in their jobs, including the best approach to onboarding, hardware/software tools, location communities and workplace optimisation.
• Facilitate product communications both internally and in conjunction with the product directors, internal comms and external PR teams

Skills and experience you\'d be expected to have

• Excellent knowledge of key product skills / tools / ways of working and agile practices
• Experience of working in a large, complex product driven organisation
• Proven stakeholder management
• High degree of commitment, flexibility, self-motivation, self-confidence and assertiveness
• Excellent written, verbal, and interpersonal communication skills
• Goal-oriented - ability to work with tight deadlines in an ever-changing environment
• Fast learner with ability to operate effectively in new environments

What you\'ll get in return

• Hybrid working (3 days per week in the office, 2 wherever)
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON\'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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