Job Description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.



Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.



Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble

Tech at THG Ingenuity

Technology is the driving force behind THG Ingenuity, and it all starts with our people. We are ambitious with our goals and challenge conventional thinking. Technology stands out because we empower every individual to make a significant impact and drive their work forward. Our people are continuously learning, and we work daily to ensure our technology--from software platforms to hosting services to machine learning capabilities and beyond--remains world-class.

Product Manager (Omni)

We are seeking a strategic and hands-on

Product Manager

to lead and scale our

Checkout, Payments, and Order Management

capabilities across THG's global e-commerce platform. In this high-impact role, you will shape customer-critical experiences that influence every transaction and post-purchase journey--driving measurable growth, operational excellence, and world-class user satisfaction.



Reporting to the Head of Product, you will be expected to work alongside both commercial and technical stakeholders, as well as UX designers, in order to identify, map, and deliver strategic solutions to a wide array of user and business problems.


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What you'll do:

Define and own the end-to-end product strategy and roadmap for Checkout, Payments, and Order Management--aligning with broader company goals and leading product discovery efforts to identify opportunities. Act as the domain lead and product authority developing deep expertise in checkout UX patterns, payment gateways, fraud tools, payment orchestration, OMS flows, and post-purchase customer journeys. Set and track strategic KPIs including checkout conversion, payment success rates, fraud rates, refund cycles, and order accuracy driving continuous improvement through data and experimentation. Collaborate with design, engineering, data, operations, and third-party vendors to launch high-quality features and scalable solutions. Lead complex cross-functional initiatives, often involving multiple teams, integrations, or external partners ensuring alignment across delivery, technical constraints, and commercial goals. Proactively identify platform gaps, tech debt, or user pain points and work with engineering to balance roadmap innovation with long-term platform health. Regularly meet with key stakeholders to ensure their requirements are considered and that they are up to date on product developments.
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About you:

5+ years of product management experience, ideally within high-scale e-commerce, payments, or order management & fulfilment domains. Proven leadership in driving impactful change across checkout funnels, global payment ecosystems, fraud and risk systems, and order lifecycle workflows. Strong technical acumen - able to understand platform architecture, APIs, and third-party integrations; comfortable partnering with engineers and architects to scope solutions. Highly analytical and metrics-driven - skilled in A/B testing, funnel analysis, GA4, SQL, or BI tools like Looker or Tableau. Outstanding communication and stakeholder management skills - able to build trust across engineering, design, operations, and commercial teams. Strong commercial sense - able to evaluate trade-offs and prioritise features based on business impact, cost, and feasibility. A bias for action - comfortable navigating ambiguity and delivering value in a fast-paced, evolving environment.

What's in it for me?

Career Development

Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

Access face-to-face and virtual appointments with our in-house GP. Access our in-house CBT therapist. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio.

Other Perks

Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to 1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our

Talent

team to discuss further.