Job Description

is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a wide range of diverse .

What you will do:

• Creates customer centric journeys and processes - define who your customers are, what they enjoy, what they need and where our opportunities are

- Works closely with the UXUI team to brief new issues/opportunities and allow them time to create user testing and feedback

- Has experience in using Heap, GA, hotjar and Power BI

- Demos constantly their work and ideas in the PM Ops meeting

• Define, prioritise and sequence the backlog of user stories, working with cross-functional feature teams to bring new propositions and features to life

- Create user stories with the engineering team and embraces Behavioural Driven Development

- Sets the sprint goal - aligning it with engineering

• Works in collaboration with internal stakeholders to understand their needs and translate these to engineering

- Holds frequent ideation sessions

- Create new projects using \'A3\' lean methodology

- Has a keen understanding of the commercials - how does the product makes money?

- Holds the pen on creating NPD documents - ensures Product are kept updated with progress

• Ensures there is constant communication and transparency with how the product is evolving and performing

- Chairing: prioritisation and attends monthly domain meetings with the business and engineering

- Attending as a stakeholder: Sprint reviews chaired by engineering

- Attending all scrum ceremonies (standups, planning, refinement, 3 amigos, demos and retrospectives)

• Use Data to understand our customer pain points and the results of how changes implemented are performing, in partnership with the growth and credit risk analysts
• Build products which consider data capture and reporting from the outset

• Help create the visions which align business and commercial goals, alongside the constraints of technical debt

• Create and protect a roadmap - changes and deviations must have clear rationale and communicated up

- Update roadmap on a weekly basis

- Issues with projects/initiatives go to Amber/Red should be escalated up immediately

- Ensures every deliverable has clear tangible/measurable value which can be defined upfront

• Internal audit actions must be prioritised with clear updates to the Director of Product on a regular basis

• Understands how the product works from a high to medium level technical perspective and ensures operational blueprints and work flows are updated

• Works extensively with the business owner to ensure we are hitting our commercial goals

• Experience in digital ways-of-working (e.g. agile methodologies), advocating ongoing change

• Works collaboratively across multi-functional teams including distribution channels, IT, Engineering and Change

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Understand the prioritisation framework and manage conflicting priorities to deliver ongoing value from the feature team

• Good communication and negotiation skills to protect the roadmap and ensure it is up to date and relevant

• Experience in delivering products alongside driving continuous improvements for our existing products in an Agile framework

• Knowledge of basic technology and how to write requirements which can be technical in nature

• Knowledge of how-to breakdown a project/initiative into a series of deliverables (MVP)

• Know how to gather non-functional requirements to ensure we are building scalable and performative products and features

• Knowledge of who are customers are and can derive data to support changes in the roadmap

• Agile and SAFE experience

Our promise to you\xe2\x80\xa6

• We will make sure that you are well-rewarded by providing you with a great salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that \'normal\' office hours aren\'t always doable, and while we can\'t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren\'t sure if you are 100% there yet\xe2\x80\xa6 why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
#LI-Loveyourjobatlast #LI-Hybrid#LI-REMOTE

Closing Date:

11/09/2023

Job ID:

Metro Bank #20020

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Our purpose is to accelerate gender equality in the workplace through the power of flexible working...

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