Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category ProductJob DetailsAbout SalesforceWexe2x80x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too xe2x80x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good xe2x80x93 youxe2x80x99ve come to the right place.We are seeking a passionate, experienced, product leader to drive the continued success of Salesforcexe2x80x99s market-leading Field Service product. Focus is on the EMEA region (Europe, Middle East, & Africa).Responsibilities:Drive product adoption of Salesforce Field Service (SFS) through the creation of scalable processes and assetsWork closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectivesOwn the engagement strategy for the Field Service Product team with the SFS ecosystem in EMEARepresent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimization)Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Field ServiceFeed strategic customer requirements into the Product teamDrive resolution of strategic customer requestsKey Competencies:High energy and passion for the job5+ years of Field Service / Customer Service domain experience with a focus on asset service management, scheduling and optimization, or mobile workforce managementExperience presenting to C-suite executivesStrong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussionsExperience in gathering and transforming customer needs into product requirements and operational solutionsB.S. degree (Computer Science, MIS or related degree preferred)Desired Skills and Experience:Experience building and implementing field service solutionsSalesforce Admin, Service Cloud Consultant, and Field Service Consultant CertificationsExperience in one or more key industry verticals such as manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thatxe2x80x99s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications xe2x80x93 without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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