Job Description

:

Process Improvement Advisor
\xc2\xa334,000 - \xc2\xa340,000 plus benefits (Work Level 6A)
Manchester city centre - hybrid working with one day a month in the office and occasional travel to sites

We\'re looking for a process improvement advisor to join our Funeralcare central operations team to make sure our business is running as efficiently and smoothly as possible. We\'re transforming our Funeralcare business to make it fit for the future, so you\'ll get to be involved in a variety of projects.

In this role, you\'ll work with our senior leaders and insight teams to understand what the Funeralcare landscape looks like today and what we\'re building for tomorrow. We\'ll look to you set up robust process framework, with all the correct compliances and policies in place, ready for implementation across the estate. This is a fantastic opportunity for anyone interested in building their career in change management to develop their skills within a small, inclusive team.

What you\'ll do

• work closely with senior business leaders to understand how and where we can make improvements to our Funeralcare processes
• collaborate with our policy, regulations, assurance, and risk teams to understand the essential requirements our processes need to contain, and then demonstrate how we\'re compliant
• build very strong relationships with our senior leaders across the business, including those in operations and project teams
• set up quality assurance framework so that once process maps are created and approved it can be handed over to the QAQC (quality assurance and quality control) team to implement
• work across multiple different projects at a time, balancing any conflicting priorities
• support with projects that introduce new technology as part of continuous improvement strategies within Funeralcare

This role would suit people who have

• previous experience of resolving problems, handling complaints or being involved in a change process
• the ability to solve problems, spot opportunities and drive continuous improvement
• great relationship building skills up to senior level
• good knowledge of Excel and Powerpoint
• flexibility to travel to different sites when required
• the confidence to present virtually and in person to a wide variety of audiences

Why Co-op?

Here you\'ll do work that matters. We\'re a commercial organisation with a purpose beyond profit, you\'ll have an opportunity to help us build a stronger Co-op and stronger communities. You\'ll also get a package that includes:

• competitive salary
• coaching, training, and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• discounts on Co-op products and services

Building an inclusive work environment

We\'re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Co-op