Job Description

Process Change & Governance Manager
Birmingham

As a Barclays Process Change & Governance Manager, you will be working within the EME Client Management team that supports CIB Clients through the lending journey, this includes Bilateral, Syndicated, Structured Finance, Participation, Asset Management Lending and Agency function. Within this role you will be the primary subject matter expert for EMEA Client Management teams and point of reference for Procedural / Process / Risk & Control / Change Project queries and issues.

Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays\xe2\x80\x99 key UK office from that advertised.

Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Processing and offering procedural Advice for Lending products including change management
• Maintaining process controls, application profiles, escalating technical issues and risks associated with services with presentation of solution options
• Ensuring compliance to all specified controls; conduct checks and attestation processes for bespoke Debt including asset management, structured lending and syndicated loans
• Creating and maintaining close working relationships within CIB Ops and wider business partners and internal/external stakeholders
• Liaising with functional leads, providing feedback, coaching and supporting the performance development of team members
• Interacting with multiple stakeholders in Product, Legal, Treasury, Compliance, Risk, Origination, Governance and O&T teams
• Acting as the dedicated liaison point for other operational, business and infrastructure teams
• Creating a knowledge-sharing environment

What we\xe2\x80\x99re looking for:

• Proven experience in an Operations role within Lending/Debt Product
• Extensive knowledge of internal lending and security processes and procedures
• Excellent communication and diplomacy skills: in order to guide, influence and convince others, in particular colleagues in other areas/departments as well as Stakeholders
• Excellent analytical skills: must undertake Operational impact and data analysis with a high level of accuracy and attention to detail

Skills that will help you in the role

• Some exposure to (Data Protection Act, Consumer credit, Companies Act, Insolvency Act, Financial Services Act, Money Laundering, KYC and confidentiality regulations
• Familiarity with internal IT systems across the Lending ecosystem including Siebel, Zeus, LISTT, GCIS, MOC, Intellimatch, INFoRM, Fullserve, GPT, ACBS, Loan IQ

Where will you be working?
Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.
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Barclays