Job Description

Private Leakage Inspector

Date:

25 Apr 2025

Company:

DWR Cymru Cyfyngedig Welsh Water Plc

City:

Haverfordwest

Address:

Haverfordwest, Wales, GB, SA62 3EP

Job Requisition Number

7599

Work Type

Permanent

Job Function

Operational

Salary Range

27,089.00 -30,779.00

Base

Bolton Hill

Closing Date

23:59 on 06/05/2025

What you'll be responsible for

You will support in the resolution of customer side leakage / private leakage cases. As a private leakage inspector, you will work to identify customer leakage and support management through to resolution. You will have the tools and equipment to provide accurate leak location identification, and promote a solution where possible.

You will provide excellent customer service, ensuring expectation is managed, whilst always working to support.



What you'll be responsible for:
Manage private leakage cases from identification through to resolution, supporting the customer through the journey.

Always work to develop a solution to resolving the customer leak.

Ensuring all on site activity is captured in a compliant and accurate manner in our corporate system in order for further analysis within the business.

Generating work orders accurately for delivery by our supply chain.

Enforcing basic water regulations through communication with customer and liaison with water regulations department to ensure DWI and Water Act 1991 requirements are met. Investigate, identify and escalate water quality issues to ensure that public health is protected at all times.

Liaise with customers to ensure we manage expectation and support through the leakage process.

Managing a scheduled workload as appropriate based on the job's importance and urgency whilst working on a mobile basis out in the field. The workload should be completed to a high quality, and meet timescales whilst also ensuring effective escalation as required.

Understanding and implementing leakage techniques or principles and able to detect leakage on the network or customer supply pipes when required, ensuring effective liaison with internal and external stakeholders to deliver leakage targets and ensure efficiency.

Whilst this job description reflects the main accountabilities for the role there may be occasions where you will be required to carry out any other activities in line with the needs of the Company.

Who you'll work with

Internal

Network Alliance Capital Alliance Local Contractors Retail Water Engineering
Plus other internal stakeholders

External

DCWW Customers Local Council Trunk Roads agency Business Customers

About you

Knowledge, Skills & Experience

5 GCSE's or experience in water distribution networks Current, full valid UK driving licence. Good Interpersonal Skills e.g. building a rapport, listening effectively to others Good analytical and problem solving skills Prioritisation skills & ability to manage own time and workload. Good communication skills e.g. clear and concise Ability to learn & use I.T and software including Microsoft Office packages. Ability to work under pressure and deliver work to a high standard with good attention to detail. Demonstrable experience in delivering great customer service. Experience in the identification of private leakage, and experience in raising follow on work. Proactive, with good problem solving skills.

Good to know

The successful candidate will be required to participate in a standby rota. A full UK drivers licence is required. A company vehicle will be provided. This role will cover the South West region.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:


Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive) Option to buy additional annual leave up to 5 days per year Enhanced employer pension contributions - Up to 11% employer contributions Free Mortgage Brokering Services Enhanced family friendly policies Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes Gym and fitness discounts as well as high street shopping Cycle to work scheme Discount off all Welsh Water visitor attraction centres and gift shops Car-leasing scheme and free on-site parking at all sites Health CashBack scheme and access to an online GP service An employee assistance programme for employees and their immediate family Many more can be found on our website.




Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.





Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

Who we are

D?r Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.


D?r Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
D?r Cymru Cyf 2019.

Job Segment:

Inspection, Supply Chain, Supply, Wastewater, Engineer, Engineering, Operations