Job Description

Location: Stevenage

Salary: \xc2\xa323,459 per annum

Could you take someone from confusion to clarity? Could you take them from confrontational to calm? Could you take somebody from secluded to supported? If so, then a Prisoner Custody Officer position could be just the role for you!

As a Prisoner Custody Officer your role is to provide court transportation services, collecting detainees from prisons or police stations and transporting them safely and securely to courts. Once there, you\'re responsible for every aspect of their care until it\'s time for them to return to custody or to be released. Duties include, accompanying defendants in court; searching property or people; ensuring food and drink is available and completing paperwork and data entry for the day.

Our roles are 35 hours per week. Daytime shifts Monday- Saturday. You must be flexible as there may be occasions when finish times are unpredictable.

What you need to do the job

The great thing is, there is no previous experience required! What is key is that you are patient and understanding.

If you are successful through our eligibility & assessment process, we will invite you to attend a five-week training course that\'ll provide you with the skills you need to be a Prisoner Custody Officer.

You must have excellent written and verbal communications skills and be able to use those skills to manage and control all situations, ensuring your detainee remains calm and cared for. Our roles would suit those who have an interest in criminology or psychology.

It would be advantageous for you to hold a Full UK Driving Licence.

Still not sure this is the right role for you? Try our careers assistant to find out more:

Our Assessment Process:

Briefing call to assess eligibility -
Competency based Virtual Interview -
short role-play and written exercise.

Why Serco?

• Meaningful and vital work: Detainees in the right frame of mind ensure courts run on time in a secure way. And we do it right, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time
• A world of opportunity: Serco\'s contract covers 104 courts and 16 vehicle bases. Prisoner Custody Officers can progress into Court Custody Management and Base Ops Management roles
• Great people: You\'ll find yourself working with a variety of highly supportive and experienced people

What we offer?

• \xc2\xa323,459 per annum plus pension (matched up to 6%), life insurance; 20 days annual leave rising to 25 after 7 years\' service plus Bank Holidays;
• Continuous training & development opportunities
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• A fantastic culture and supportive team where you\'ll get the chance to make a positive difference in a company passionate about diversity and inclusion

This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office, and satisfactory employment references.

#PECS

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the \'Ban the Box\' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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