Job Description

Prison Support Officer - NIGHTS - HMP Fosse Way

Leicestershire, LE18 4TN

25,494.00PA

Permanent (Full-Time, 40 Hrs)



HMP Fosse Way is a Category C rehabilitation prison in Leicestershire. HMP Fosse Way will house 1,715 prisoners and focus on the rehabilitation of offenders and their reintegration back into society.



At the core of our prison environment and ensuring we operate effectively and efficiently are our Prison Operational Support team. join a work family where you are valued and the work you do makes a difference every day.



You will be required to maintain a high standard of professional service throughout your dealing with all staff, visitors and the general public. Your role will focus on customer relations and therefore you will be required to maintain a high standard of dress and carry out your duty in a courteous and polite manner.

You will be required to work in a number of areas within the establishment which will require you to work within a team and at times on your own.

The role of Operational Support Officer is a varied role, ranging from supporting the operations which includes escorting contractors, visitors and vehicles and carrying out general clerical duties.

The role consists of working permanent nights on a week on / week off basis the role will primarily include working on the Residential Wings during Night State to support the PCO staff and the Duty Manager.

You will be required to undertake routine patrols of Residential units in accordance to both national and local policy. You will need to work as part of a team and so the ability to communicate effectively and confidently, maintaining precise, clear and concise instructions to ensure the safe control of the establishment are essential elements to the role.

In addition to a sense of job satisfaction, we also offer:

Starting salary of 25,494.00 per annum

Free onsite parking

Subsidised meals whilst on duty

Access to and free use of the prison gym facilitates

Pension match up to 6%, 28 days leave (inclusive of bank holidays)

Full training provided, you'll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job.

Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics, and gaming supplies and much more

Access to career long learning and development opportunities

The chance to make a positive difference in a company passionate about diversity and inclusion



We not only offer job stability & job security, but career development pathways for you to transition to becoming a Prison Officer or further to Supervisory or Operational Management level roles. The Prison is open all year round, 24/7 and whilst you'll need to be flexible to cover various shift patterns, we do operate on a rota basis (a years in advance) that allows you the flexibility to enjoy meaningful time off to do the things you love.

What you will need to do the role:

Our current Prison Operational Support staff come to us with different work & life experiences, from retail to healthcare, to call centres and taxi drivers; others are ex-military, police, and security services personnel!



What you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others. You should have great communications skills and a good educational level in English and Maths as report writing, and numerical abilities are a key part of the role. The rest you will learn during your and through our experienced colleagues.

Why Serco:

Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.



What else do you need to know?

This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.

You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.