Job Description

Role Description

Are you seeking a diverse Principal Administrator role with exciting challenges, a varied portfolio and a desire to be a key individual delivering a market-leading service to our clients? At Hymans Robertson you will not only have all the above but will be a valued member of our Firm. You will be given excellent development opportunities and work in a supportive and collaborative culture, with great colleagues. The role is demanding but comes with great rewards. It\xe2\x80\x99s an exciting time to join our business as we evolve our model and change the future of administration delivery for our clients.

This role is in our Third Party Administration Client Servicing Team in Glasgow.

The Principal Administrator is a hands on role supporting and deputising for the Team Leader and you will be expected to help with day to day work streams as well as being responsible for the operation of the team, achieved through effective and efficient workflow management. You will also have people manager responsibilities and will play an active role in winning new work and implementing new client schemes.

Key responsibilities will include:

• Working with the Team Leader to lead the team to deliver their daily workload.
• Managing a schedule of deliverables, prioritising work and ensuring team capacity is in place to deliver.
• Meeting Service Level Agreements for individual clients.
• Principal point of contact for team members regarding clients.
• Principal point of contact for team members on technical issues and non-standard cases.
• Represent the team on operational matters during Trustee meetings.
• Finding ways to continuously improve workflows and practices.
• Ensuring accuracy, consistency, and the highest level of quality assurance.
• Maintain chargeability targets, identify work outside agreed fee basis and prepare monthly fee invoices.

And you will be happy to:

• Take the lead on very complex cases.
• Maintain working knowledge of all systems, products and your clients.
• Oversee Reviewer process in line with best practice guidance.
• Report on progress and any risks to the Administration Manager.
• Provide technical guidance to the team as needed.
• Support recruitment and onboarding activities as required.
• Look for opportunities to delegate work to others.
• People Manage members of the team to encourage their career development.
• Adhere to the firm\xe2\x80\x99s Information Security standards, professionalism requirements, policies, procedures and compliance requirements.

Qualifications, Skills and Experience:

• Several years of experience in team / workflow management and compliance with service quality standards.
• Experience of supporting client relationships from operational point of view.
• Experience of leading a team with a collaborative, consultative approach.
• Good knowledge of current DB & DC pension legislation.
• Knowledge of Pensions Administration operating systems e.g. UPM.
• Analytical mindset with focus on high quality and attention to detail.
• Relevant professional qualification such as Associate Membership to the Pension Management Institute, or equivalent experience.

We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.

That\'s the who and the what. More important is the \'why\'. The work we do may not always seem the sexiest. But it\'s difficult, it\'s complex, and it\'s important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.

For 100 years we\'ve taken this responsibility seriously. Together, as a team and with our clients and partners, we\'re here to build better futures.

Hymans Robertson