Job Description

Yarm Medical Practice are looking for an enthusiastic and forward -thinking Primary Care Manager to join their friendly and proactive Practice Team.We are looking for a Manager to lead and inspire the team, to work towards improving Practice efficiencies and enhancing the patient experience.This position is for up to 30 hours per week. Applications via CV will also be welcomed.There is a high level of expectation within this role and so the candidate must be confident at making a real impact.THIS IS A GREAT OPPORTUNITY TO STEP UP WITH CONFIDENCE if you have established extensive Primary care background.Main duties of the jobWe are looking for a Primary Care Manager to independently manage and co-ordinate all aspects of the day-to-day functionality, motivating and managing staff, optimising efficiencies to ensure the organisation achieves its long-term strategic objectives in a safe and effective environment.The Primary Care Manager is a new addition to the management team, arising from splitting the current Practice Manager's duties.About usWe are a premises-owning, five Partner, training practice with a growing list size, currently around 15,000. We have three Salaried GPs, a Clinical Pharmacist, two Advanced Care Practitioners, two Nurse Practitioners, three Practice Nurses, one Nursing Associate and two Healthcare Assistants, and a strong close-knit administrative team providing clinical support.As well as the Practice staff, patients can also access additional roles including Social Prescribers, Adult and Child Mental Health Workers, Physicians Associate and First Contact Practitioners through BYTES Primary Care Network.We have a strong reputation as a teaching and training Practice. We share our passion for Primary Care through providing placements for sixth form students, teaching all years of medical/nursing students, allied health professionals and GP Registrars. Each week we provide "clinical huddle" as well as "lunch and learn" for all staff, where we have covered topic areas such as menopause, dementia awareness and self-defense.We are strongly embedded in our local community. Over the last few years, we have participated in Yarm Fun Run, organised and held community public health awareness days (for cancers and CPR training), and held Open Days for school students interested in a medical career.Date posted14 April 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA2834-25-0000Job locationsYarm Medical Centre1 Worsall RoadYarmClevelandTS15 9DDJob descriptionJob responsibilitiesThe Primary Care Manager will be responsible for:a. Overseeing the day-to-day running and efficiencies of the organisation, ensuring staff achieve their primary responsibilitiesb. HR responsibility of all clinical and administrative staffc. Direct line management of staffd. Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan]e. Ensuring that all staff undertake a robust induction process, including Practice staff and PCN stafff. Establishing, reviewing and regularly updating job descriptions and person specifications [ensuring all staff are legally and gainfully employed]g. Developing, implementing and embedding an effective staff appraisal processh. Implementing effective systems for the resolution of disciplinary and grievance issuesi. Maintaining an effective overview of and ensuring compliance with HR legislationj. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyk. Coordinating the reviewing and updating of all organisation policies and proceduresl. Adopting a strategic approach to the management of all patient services matters including complaintsm. Developing, implementing and embedding an effective communication strategy (internal and external)n. Ensuring the organisation maintains compliance with its NHS contractual obligationso. Actively encouraging and promoting the use of patient online servicesp. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basisq. Maintaining the organisation and NHS choices websitesr. Liaising at external meetings as requireds. Marketing the practice appropriatelyt. Managing/supporting the management of the Patient Participation Groupu. Effectively managing / supporting the management of all complaints in line with current legislation and guidancev. Coordinating management of the premises, including leading on health and safety aspects such as risk assessments and mandatory trainingw. Ensuring compliance with IT security and IGJob descriptionJob responsibilitiesThe Primary Care Manager will be responsible for:a. Overseeing the day-to-day running and efficiencies of the organisation, ensuring staff achieve their primary responsibilitiesb. HR responsibility of all clinical and administrative staffc. Direct line management of staffd. Managing the recruitment and retention of staff; [develop, implement and embed an effective succession plan]e. Ensuring that all staff undertake a robust induction process, including Practice staff and PCN stafff. Establishing, reviewing and regularly updating job descriptions and person specifications [ensuring all staff are legally and gainfully employed]g. Developing, implementing and embedding an effective staff appraisal processh. Implementing effective systems for the resolution of disciplinary and grievance issuesi. Maintaining an effective overview of and ensuring compliance with HR legislationj. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectivelyk. Coordinating the reviewing and updating of all organisation policies and proceduresl. Adopting a strategic approach to the management of all patient services matters including complaintsm. Developing, implementing and embedding an effective communication strategy (internal and external)n. Ensuring the organisation maintains compliance with its NHS contractual obligationso. Actively encouraging and promoting the use of patient online servicesp. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basisq. Maintaining the organisation and NHS choices websitesr. Liaising at external meetings as requireds. Marketing the practice appropriatelyt. Managing/supporting the management of the Patient Participation Groupu. Effectively managing / supporting the management of all complaints in line with current legislation and guidancev. Coordinating management of the premises, including leading on health and safety aspects such as risk assessments and mandatory trainingw. Ensuring compliance with IT security and IGPerson SpecificationExperienceEssential

• Experience of working with the general public
• Experience of HR skills
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

• NHS/primary care general practice experience
• Relevant health and safety experience

• Leadership and / or management qualifications
• Good standard of education with excellent literacy and numeracy skills.

• Healthcare or business qualification

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

• Clinical system user skills

• Experience of working with the general public
• Experience of HR skills
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

• NHS/primary care general practice experience
• Relevant health and safety experience

• Leadership and / or management qualifications
• Good standard of education with excellent literacy and numeracy skills.

• Healthcare or business qualification

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

• Clinical system user skills

NHS