Job Description

We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable. Premium Relationship ExecutiveWho are we: With a proud and illustrious past, Everton Football Club are embarking on a new and exciting journey to our new stadium on the banks of the River Mersey. The largest single area development site in the UK. Were breaking ground with more than our iconic build; the exciting development presents a revolutionary re-set of traditional football hospitality providing fans with unique experiences to be enjoyed on a matchday and through our events programme.We are excited to share a variety of roles within our Premium Experiences - Bars, Restaurants and Experiences department for Premium Relationship Executives to support the Premium Relationship Managers to build, manage and sustain relationships across a portfolio of assigned seasonal memberships (accounts), within a fast paced and rapidly growing team.These roles will be pivotal to ensure a consistently high quality of customer service is provided as the new stadium experiences are brought to life through the inaugural season in our brand-new waterfront home, and beyond.About the opportunity: As Premium Relationship Executive, guiding new processes, engaging with a blend of new and established premium members, while striving to enhance the overall membership experiences will be key to success in this role.Using your passion for understanding clients needs you will manage the Clubs relationship with an assigned number of business and consumer accounts across the seasonal premium membership base, prior to new stadium move and throughout the seasons included in the multi-year term agreements.Who were looking for: We are looking for individuals with exceptional customer service and communication skills and who are confident within a client facing role, who thrives across both live event and also office environments with the ability to manage new and established members.What xe2x80x98s essential is that you can demonstrate a solution focused mindset with a passion to exceed members expectations of our new stadium home.Other key experience we are looking for includes:Ticketing processing and distribution experiencePrevious experience within a football clubSupport digital processes and analyse member data presented within CRM systemsAbility to plan and manage multiple projects to deliver results in agreed timescalesExperience of managing accounts and relationships for multiple clientsManaged financial information such as payments for clients/ membersGood understanding of Secutix and SalesforceKnowledge of sport and live event experiences and best practice (Desirable)If you are proactive with an ambitious and resilient spirit who enjoys bringing experiences to life with a desire to exceed expectations, then we would love to hear from you!In this demanding role, youll be working on site at the famous Royal Liver Building and Everton Stadium (Bramley Moore Dock). Being a part of this project will give you the chance to learn and develop new skills whilst working on something that is a once in a generation opportunity.The roles will be offered on a permanent contract working 35 hours per week plus matchdayApplications will close on Monday 10th March 2025 however, we reserve the right to close this vacancy early should we receive a substantial number of applications.Everton Family Safer Recruitment PracticesThe Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.This role is subject to both evidence and verification of relevant qualifications specified in the including to work in the UK which will be discussed with you if your application is successful.Equity & InclusionEverton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, those who identify as female and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email -To support our pledge to diversify our organisation and through our commitment to the FAs Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.

Everton Football Club