Job Description

Full-time or part-time (minimum 25 hours per week)We are looking for a Practice Manager with excellent communication and organisation skills to manage the operational and business aspects of the practice.Located in Northolt, we are a small friendly surgery with 5000 patients, a GP Partner and a team of clinical and administrative staff. The role is supported by an experienced Secretary and administrative team.Experience of working in general practice is desirable but not essential and we welcome applications from candidates with transferable skills.Main duties of the jobManage the team and day-to-day operations of the practice.Searches, claims and submissions, meeting targets and deadlinesFinancial aspects of the practices - bookkeeping and payroll (outsourced) and pensions.Compliance - CQC and contractual requirements.HR functions.About usWith excellent transport links, we are a 5-minute walk from Northolt underground station on the Central line. Free car-parking is also provided.CQC rating Good (2016).Date posted11 February 2025Pay schemeOtherSalaryxc2xa340,000 to xc2xa345,000 a year (pro-rata for part-time)ContractPermanentWorking patternFull-time, Part-timeReference numberA5365-25-0000Job locationsMandeville Medical Centre3 Mandeville RoadNortholtMiddlesexUB5 5HBJob descriptionJob responsibilitiesManage the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.Deal with the financial aspects of the practice, liaising with the accountant and ensure accurate record keeping.Carry out searches and submit claims on CQRS etc.Oversee the preparation of the monthly payroll (outsourced) and pensions, ensuring accurate reporting and submissions.Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance, ensuring employment law and legislation is adhered to.Manage the significant event and complaints processes, in line with current legislation and guidance.Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.Provide support and advice to the partner.Keep up to date with developments and changes within primary care.Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partner.Manage contracts and maintenance for services and equipment.Oversee the review and update of all practice policies and procedures.Lead and coordinate projects within the practice.Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).Coordinate the practice development plan and business continuity plan.Assist in the preparation of business cases for new services, as required.Ensure on-going CQC compliance.Ensure the practice maintains compliance with its NHSE contractual obligations.Provide advice and support to the staff and the partner to ensure effective team working.Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.Facilitate relevant meetings and maintain an up-to-date action plan.Support the management of the Patient Participation Group.Manage the premises and facilities, including health and safety aspects and risk assessments. Job descriptionJob responsibilitiesManage the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.Deal with the financial aspects of the practice, liaising with the accountant and ensure accurate record keeping.Carry out searches and submit claims on CQRS etc.Oversee the preparation of the monthly payroll (outsourced) and pensions, ensuring accurate reporting and submissions.Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance, ensuring employment law and legislation is adhered to.Manage the significant event and complaints processes, in line with current legislation and guidance.Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.Provide support and advice to the partner.Keep up to date with developments and changes within primary care.Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partner.Manage contracts and maintenance for services and equipment.Oversee the review and update of all practice policies and procedures.Lead and coordinate projects within the practice.Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).Coordinate the practice development plan and business continuity plan.Assist in the preparation of business cases for new services, as required.Ensure on-going CQC compliance.Ensure the practice maintains compliance with its NHSE contractual obligations.Provide advice and support to the staff and the partner to ensure effective team working.Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.Facilitate relevant meetings and maintain an up-to-date action plan.Support the management of the Patient Participation Group.Manage the premises and facilities, including health and safety aspects and risk assessments.Person SpecificationExperienceEssential

• Experience of managing teams

• Experience of working in primary care
• Experience of financial management and bookkeeping
• Experience of dealing with HR processes

• Literacy and numeracy skills sufficient to manage a small business

• Leadership or management qualification

• Experience of managing teams

• Experience of working in primary care
• Experience of financial management and bookkeeping
• Experience of dealing with HR processes

• Literacy and numeracy skills sufficient to manage a small business

• Leadership or management qualification

NHS