Job Description

Following a structure review, an opportunity has arisen for a new Practice Manager to join our well established Practice.The post is offered at 28 hours per week, to be worked over 4 days including Mondays and Fridays. We may be flexible with the hours, as getting the right candidate is most important, as we look to establish the new structure.As Practice Manager you will be accountable to the seven GP Partners. You will work closely with the partners ensuring that we meet our contractual responsibilities and looking ahead at how we can continue to deliver a successful Partner led Practice.The successful candidate will have overall responsibility managing the team and day-to-day operations of the Practice. You will maintain the smooth, efficient running of the surgery, serving a patient population of 10,300.You will be supported by an Operations Manager responsible for many of the day to day processes we deliver and a Business Manager who's main focus is making sure that the surgery is financially stable.This role will predominantly revolve around our people, both staff and patients, helping to ensure that staff are supported in what they do and patients continue to receive a good level of service of care. Therefore, you must have previous Practice Manager experience with excellent communication and organisation skills. Experience managing staff with a good HR background and experience of dealing with the public is essential.Main duties of the jobYou will work closely with the Partners developing and maintaining an efficient and effective GP Practice.Responsibilities include but not restricted to general management and leadership, managing the day to day operations of the Practice, compliance of contractual requirements and CQC, staff development, HR, systems development and ensuring compliance with GMS contract whilst ensuring quality patient services is delivered at all times.About usPavilion Surgery is a long established, friendly Practice located in the city centre of Brighton with a patient list size of 10,300.We have 7 partners, 2 salaried GPs, 3 Practice Nurses, 1 HCA. Our recent restructure has also created an Operations Manager to oversee the day to day running of the Practice, a Business Manager, 2 secretaries and admin/reception team.Our last CQC rating was good.We are also part of East & Central Brighton PCN and within the network we have access to various additional roles: Clinical pharmacists, Social Prescribers, Mental health team and Occ therapists.Date posted20 February 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA2629-25-0000Job locations2-3 Old SteineBrightonBN1 1EJJob descriptionJob responsibilitiesJob ResponsibilitiesManagement and PlanningAct as the primary point of contact for ICB, NHSE, PCSE, community services, suppliers and other external stakeholdersContribute to the practice development by staying informed on current primary care affairs and identifying opportunities and threats.Ability to lead, motivate and develop staff.Lead for recruiting and appointing of clinical and administrative staff, ensuring job descriptions and adverts are advertised in a timely manner.Lead and effectively manage all complaints, zero tolerance and unacceptable behaviour in line with current legislation and guidance.Lead and effectively manage significant eventsEnsure compliance with IT security and Information Governance including DSPT toolkit, eDEC, KO41b General Practice Written Complaints data collection etcEngage with patients and maintain the effective running of the Practice Patient Participation Group.Support the Business Manager with facilitating Practice meetings and maintain up to date action plans.Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.Ensure QOF targets are metEnsuring the organisation maintains compliance with its NHS contractual obligationsLeading change and continuous improvement initiatives; co-ordinating all projects within the PracticeRisk assessmentsHuman ResourcesDeveloping, implementing and embedding an effective staff appraisal processGood knowledge and experience in HR, ensure compliance with employment law and holiday managementRecord, monitor and manage sickness absence/annual leave for staff.Responsible for staff recruitment, retention and skill development.Facilitate and evaluate staff training and maintain data of complianceHealth and SafetyResponsible for H&S risk assessmentsEnsure Practice is compliant to meet its legal duties and adhere to risk management and safety policies.Information Management and TechnologyPublishing communications for internal and external useEnsure compliance with information governance standards and annual staff IG training.Maintaining the Practice and NHS Choices websites.Managing and lead Practice IT implementation systems, delegating to administration staff as required.Job descriptionJob responsibilitiesJob ResponsibilitiesManagement and PlanningAct as the primary point of contact for ICB, NHSE, PCSE, community services, suppliers and other external stakeholdersContribute to the practice development by staying informed on current primary care affairs and identifying opportunities and threats.Ability to lead, motivate and develop staff.Lead for recruiting and appointing of clinical and administrative staff, ensuring job descriptions and adverts are advertised in a timely manner.Lead and effectively manage all complaints, zero tolerance and unacceptable behaviour in line with current legislation and guidance.Lead and effectively manage significant eventsEnsure compliance with IT security and Information Governance including DSPT toolkit, eDEC, KO41b General Practice Written Complaints data collection etcEngage with patients and maintain the effective running of the Practice Patient Participation Group.Support the Business Manager with facilitating Practice meetings and maintain up to date action plans.Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.Ensure QOF targets are metEnsuring the organisation maintains compliance with its NHS contractual obligationsLeading change and continuous improvement initiatives; co-ordinating all projects within the PracticeRisk assessmentsHuman ResourcesDeveloping, implementing and embedding an effective staff appraisal processGood knowledge and experience in HR, ensure compliance with employment law and holiday managementRecord, monitor and manage sickness absence/annual leave for staff.Responsible for staff recruitment, retention and skill development.Facilitate and evaluate staff training and maintain data of complianceHealth and SafetyResponsible for H&S risk assessmentsEnsure Practice is compliant to meet its legal duties and adhere to risk management and safety policies.Information Management and TechnologyPublishing communications for internal and external useEnsure compliance with information governance standards and annual staff IG training.Maintaining the Practice and NHS Choices websites.Managing and lead Practice IT implementation systems, delegating to administration staff as required.Person SpecificationQualificationsEssential

• Good standard of education - proficiency with English and Maths.
• Relevant experience gained in a surgery background or within the NHS.
• Experience of HR functions.
• Experience of managing/working in teams - able to promote teamwork and employee satisfaction.
• Working on own initiative.

• Experience of working in Primary Care.
• Experience of working in General Practice.
• Working knowledge competency in IT clinical infrastructure.

• Good standard of education - proficiency with English and Maths.
• Relevant experience gained in a surgery background or within the NHS.
• Experience of HR functions.
• Experience of managing/working in teams - able to promote teamwork and employee satisfaction.
• Working on own initiative.

• Experience of working in Primary Care.
• Experience of working in General Practice.
• Working knowledge competency in IT clinical infrastructure.

NHS