Job Description

The successful candidate is required to have strong PA experience gained in the aviation sector. There may be some flexibility in the sector background if you have experience of working with c-suite stakeholders.Competency in using the Tymetrix/Acelamp billing system is highly desired.The TeamAs the senior point of contact for Partners, the role involves all aspects of the Practice Assistant role, and where appropriate, managing workflow by utilising and delegating to Team Assistants and Document Production and, retaining ownership and accountability of all tasks through to completion. Provide a high quality, comprehensive workflow management and organisational service to Fee Earners in the group and exceptional client service.Key ResponsibilitiesClient Relationship Management

• Become an active part in the client facing team and be wholly familiar with contacts/clients and dealing with client queries as appropriate.
• Manage the production of documents and check returned work produced by the Document Production team/speech recognition for accuracy/formatting, before it is passed to the relevant lawyer.
• Taking and making client related calls, dealing with and handling message taking as appropriate.
• Liaise with Client & Marketing teams and provide support for scheduling tender meetings, directory interviews, client training etc.
• Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added.
• Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring.

Administrative

• Responsible for files to be opened and closed and supervise general filing requirements and record keeping and production of engagement letters ensuring compliant at all times.
• Managing billing processes to ensure timely presentation of invoices.
• Monitor and manage key dates for clients and ensure compliance procedures are up to date on all files and matters.
• Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal clients.
• Work with business development managers on the maintenance of CRM to ensure key client contacts are in Interaction and 'bounce-backs' e.g. contacts with rejected email addresses are reviewed, updated or archived from system.
• Assisting in the organisation of internal and external events, seminars and conferences (vulture).
• Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers.
• Produce and maintain Excel spreadsheets as required and Powerpoint presentations as required.
• First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams.
• Assisting in any tender process - liaising with Business Development, collating outstanding information, assisting with draft/final submissions.
• Arrange for the preparation and collation of internal sector newsletters and briefings
• Delegate and supervise photocopying, printing, organising couriers, sending out letters, faxes etc
• Receiving instructions via digital dictation for tasks and acting upon the same
• Manages enquiry inboxes, and website queries.

Communication

• Key point of contact for allocated Partners, Fee Earners and Clients to maintain relationships and ensure a high level of support is always provided by the team.
• Monitor post and/or emails and dealing with as appropriate ensuring all client related correspondence is passed on to an appropriate Fee Earner and actioned as necessary; proactively responding to and drafting responses on behalf of others, prioritising emails, collating necessary paperwork and e-filing.
• Liaising with and providing support to their immediate colleagues in the department, and where practical, other legal and support departments as requested by Hub Leader. Assisting others where there is spare capacity or it is evident that a colleague needs assistance with their workload.
• Answering phone calls for other members of the team when they are away from their desk and participating in a lunch time telephone rota within the Practice Assistant team.
• Attending Partner meetings and minute taking, following up designated actions to ensure completion ahead of the next meeting.
• Liaison with and taking direction from your Legal Support Manager.
• Liaise with the Legal Support Managers over any planned absences, arranging cover as necessary and communicating this to the relevant Fee Earners.
• Liaison with Billing and Finance departments.
• Arranging and attending team meetings.

Processing

• Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with Hub Leader/Legal Support Managers where challenges arise.
• Responsible for managing the creation and maintenance of data rooms and client information in accordance with case milestones.
• Responsible for ensuring client and matter data is maintained and updated within appropriate systems, raising requests with the firm's Business Acceptance Unit team as appropriate.
• Online applications e.g. Companies House, Land Registry, Searchflow, CRU forms.
• Undertaking searches and completion of requisite forms and submissions.
• Ensuring compliance with firm wide/department policies and procedures.

Customer Service

• Liaising with Fee Earners, Hub Leaders and Legal Support Managers to take instruction and liaise on work requirements.
• Consistently and appropriately update service users on progress where appropriate.
• Regularly offer assistance wherever possible.

Essential Skills & Experience

• Advanced knowledge of document management/case management systems.
• An effective communicator with an excellent customer and client service approach; striving to provide exceptional service at all times.
• Customer/client service focussed
• Proven experience of managing client facing tasks and priorities, with a hands-on, practical approach.
• Effective at investigating issues and seeing a problem through to conclusion.
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.
• Positive can-do attitude with the ability to adapt to change.
• Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively.
• Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables.
• Competency in using the Tymetrix/Acelamp billing system is highly desired.

The FirmClyde & Co is a leading global law firm, helping organisations successfully navigate risk and maximise opportunity in the sectors that underpin global trade and commercial activity and enable global prosperity, namely: insurance, aviation, marine, construction, energy, trade and natural resources. Globally integrated, we offer a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves and provides an environment in which everyone can realise their potential, using its legal and professional skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment including through a commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. The firm has 490 partners, 2400 lawyers, 3200 legal professionals and 5500 people overall in nearly 70 offices and associated offices worldwide.Our ValuesOur values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

• Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
• Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
• Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
• Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Business Services CompetenciesClyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.

Clyde & Co