Job Description

An exciting opportunity has opened for a part time Practice Administrator to join our friendly team at Ark Veterinary Clinic!

This is a part time, 6 month fixed term contract role working 37 hours per week, with shifts Monday to Friday and 1 in 4 Saturday mornings 8am until 12pm. Shifts are a mix of administration duties and reception work. You will be customer focused with the ability to manage and prioritise multiple tasks. Good IT skills, high attention to detail and a confident telephone manner are required. We are looking for a strong team player who is also confident working independently, who is able to provide a professional and efficient administration service to our clients, with a first class standard of customer care. The main responsibilities of the role would include:
Responsible for the debt position within the practice, following the debt recovery protocol and proactively taking action to ensure the debt position is fully controlled. Being the point of contact for clients who have queries regarding their invoices or debt and communicating efficiently with clients via all methods - telephone, in person and email. Run weekly reports to determine Healthy Pet Club subscription cancellations/reinstatements for the site, calculating shortfalls where due and contacting clients to collect this. Ensure accurate completion of all Practice administrative tasks including the processing of payments and monies, the maintenance of clients' records and cash reconciliation. Reception duties include client interactions, booking appointments, taking client calls etc. Understand and support the Practice Management team in the implementation of the current Healthy and Safety and COSHH regulations, supporting both compliance and training. Provide a safe and secure environment for all employees and customers through the maintenance of Practice premises. Undertaking and maintaining effective administration processes, protocols and procedures in line with CVS requirements and those of any applicable statutory or regulatory agency. Ensuring, understanding and actively promoting Company led initiatives. Ensure that all documentation is processed as per practice protocol and in a prompt and efficient manner. Input new client registrations onto PMS. Processing and administration of insurance claims. Daily miscellaneous administration tasks / emails.
The salary for this position will be in line with National Minimum Wage. We know that benefits are key, and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. If you'd like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings. Or, if easier, you can find a list on our careers site https://www.careerswithcvs.co.uk/jobs/this-is-what-we-offer-you/. To apply for this position please click 'Apply Now'. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.