Job Description

Platform/Product Manager

Hybrid Working - with some requirement to travel to the Insurance Support Office (location tbc) and Pets at Home Support Office in Handforth, Cheshire, as required. Attendance at other national meetings, as required Up to 70k plus Comprehensive Benefit package

About Us

"

We're all for pets

, what we do matters for pet owners across the UK. This is more than a business, it's a responsibility. It's a promise and commitment we make each day to provide excellent care for each pet that comes through our door.


Pets at Home's vision, to create a better world for pets and the people that love them, is about to be realised further as we enhance our overall offering to pets and owners, through the introduction of our insurance product.


We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values.

About the Role

The Platform Manager will act as a Product Owner/Product Manager, playing a pivotal role in shaping the scope and requirements for our upcoming pet insurance technology platform.


This role is responsible for driving the definition of product capabilities, ensuring clear articulation of business needs, and translating them into actionable technical requirements.


Working closely with stakeholders across business, technology, and delivery teams, the Platform Manager will ensure that the technology vision aligns with the overall product proposition. Leading the scope definition and prioritisation process, support discovery and planning phases, and ensuring that all functional and non-functional requirements are well-documented, ready, and aligned for successful delivery.

As Platform Manager, this role will see you operating, leading, and influencing:

Product Ownership:

Define and lead the product roadmap for our pet insurance offering, ensuring alignment with both business objectives and customer needs.

Pet Insurance Expertise:

Leverage your deep knowledge of the pet insurance market to drive customer research, gather feedback, and analyse data, refining product features that enhance the overall pet insurance experience.

Scope Definition & Requirement Readiness:

Define and prioritise the scope of the pet insurance technology platform by gathering, refining, and validating business and technical requirements. Ensure requirements are clearly documented and ready for delivery teams, supporting successful sprint planning and execution

Customer-Centric Design:

Use insights from customer feedback, research, and analytics to design and refine product features that meet the unique needs of pet owners.

Requirements Gathering:

Collaborate with stakeholders across business, marketing, and technology teams to gather and document business requirements, translating them into user stories and clear acceptance criteria

Agile Delivery:

Lead product delivery within an Agile environment, prioritising the product backlog, refining user stories, and ensuring timely, high-quality feature releases.

Continuous Improvement:

Monitor product performance and gather customer feedback post-launch to identify areas for iteration and improvement, ensuring continuous enhancement of the product offering

Compliance & Industry Standards:

Ensure that products comply with industry regulations and address challenges specific to the pet insurance sector.

Cross-Functional Collaboration:

Work closely with engineering, design, marketing, and other cross-functional teams to ensure seamless product delivery and successful product launches.

Support Discovery and Planning Phases:

Drive early-stage discovery activities, supporting workshops, user journey mapping, and backlog development. Collaborate with architects and delivery leads to align platform capabilities with broader business goals, technical architecture, and delivery timelines

About You - what we would like you to bring to our role

We are seeking an individual with a Bachelor's or Master's Degree in Business, Computer Science, Software Engineering, or a related field. Ideally, a relevant certification such as Certified Scrum Product Owner (CSPO) or similar credentials in product management would also be welcome.


Proven experience in the pet (personal lines) insurance industry, would be hugely advantageous, you bring a strong understanding of customer needs, market trends, and regulatory requirement. A genuine understanding and innate empathy for customers, you will have a track record of translating customer insights into actionable product features.


With strong relationship and stakeholder management skill, you will be comfortable working with engineering teams, translating business needs into clear technical requirements that support product development. Additionally, your experience working in Agile methodologies, will support your capability to manage the product backlog, collaborate with teams, and deliver features iteratively.


You will thrive in a fast-paced, dynamic startup environment, with a flexible approach to change and a strong initiative to drive projects forward. Your expertise and communication skills will foster alignment and collaboration across multiple teams.


This is a pivotal role for us and a unique opportunity for you to join us at the beginning of our next stage of product and service evolution.



For a confidential initial conversation please contact sarah.chatterley@petsathome.co.uk





Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!