Job Description

JOB TITLE: Platform Support Analyst

SALARY: \xc2\xa329,669 - \xc2\xa331,230

LOCATION(S): Dundee

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Dundee site.

About this opportunity:

As a Platform Support Analyst, you will be providing 2nd level support across the Embark Group software applications.

Key accountabilities:

Supporting the development and deployment of processes and procedures

Providing operational and technical support of platform systems

Point of contact for the Business for technical issues, owning and providing updates

Developing data and / or configuration fixes where appropriate

Root cause analysis

Adherence to change and configuration management process

Perform proactive monitoring and event management to reduce the impact of incidents

Why Lloyds Banking Group:

We\'re on an exciting journey and there couldn\'t be a better time to join us. The investments we\'re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you\'ll need

The ability to work independently and within a team environment with a flexible and adaptable attitude towards the projects and stakeholders

Effective identification of problems and solutions

Problem solver

Understanding of key Platform components

Excellent communications skills

Development background is desirable

Understanding of SQL Server and SSIS packages

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it\'s why we especially welcome applications from under-represented groups. We\'re disability confident. So if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

28 days\' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that\'s interesting and makes a difference to millions of people? Join our journey.

Lloyds Banking Group