Job Description

End Date Monday 28 August 2023

Salary Range \xc2\xa385,255 - \xc2\xa3100,300

Agile Working Options Hybrid Working

Summary .



JOB TITLE: Platform SRE Lead

SALARY: The salary banding for this role is \xc2\xa385,255 - \xc2\xa3100,300

LOCATION: Bristol, Edinburgh, Halifax, Leeds & Manchester

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Can you help us transform our Cloud Services? The Platform SRE Lead will be accountable for leading the team of Platform SRE and Operations Engineers for the Azure and GCP IaaS and Containers platforms. The team is responsible for L1 and L2 service tickets, triaging incidents and supporting the platforms customers and the Cloud Services product teams.

Platform Operations

You\xe2\x80\x99ll be leading the L1/L2 team to continually improve the cycle time and efficiency of incident & service requests resolution, blameless post-mortems and problem records. You\xe2\x80\x99ll be leading the team to ensure service tickets and incidents that resolved within SLA and effectively passed on to product teams where L3/L4 support required. Also leading the team in driving several cloud compliance framework controls such as Annual DR and recovery testing, capacity management etc.

Improving the Service

You\xe2\x80\x99ll be leading the LBG and partner resource to continually improve the percentage of service tickets and incidents that are resolved by the team and not passed to another team. You\xe2\x80\x99ll be leading the team in identifying top reasons for service requests and incidents and address the root cause of the same thereby reducing achieving reduction in number of tickets quarter by quarter.

You\xe2\x80\x99ll provide thought leadership in operational areas such as change and release management, capacity management, backup and recovery etc. Whilst ensuring the team is correctly skilled for the roles and identifying candidates to transition from Ops roles to SRE

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you\xe2\x80\x99ll enjoy a fulfilling career where you\xe2\x80\x99re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities \xe2\x80\x93 you\xe2\x80\x99ll find them all here.

What you\xe2\x80\x99ll need

Good understanding of the SRE role and principles

Experience working with a wide range of products in Azure and GCP in particular Kubernetes, container registries, networking etc.

Experience working with several CI/CD and infrastructure as code related tools such as Terraform, GitHub, Azure DevOps, Jenkins, Chef and so on.

Experience leading an SRE or Operations team

Negotiating skills to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs

A good understanding of public cloud security

And any experience of these would be really useful

Experience developing teams in a large, complex, highly regulated industry

Previous experience running a team, leading a public cloud estate

Azure and/or GCP Certifications

Experience in handling risks and controls across technical platforms

Desire to learn and cross skill

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\xe2\x80\x99s why we especially welcome applications from underrepresented groups.

We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days\xe2\x80\x99 holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group