Job Description

Summary Salary: Competitive Team: Marketing Production Location: United Kingdom - Malmesbury Office

About us

Dyson is growing fast, and our ambition is huge - more categories, more locations and more people. Our technology is unique and complex, so it\'s up to us to explain it clearly. Working in-house, directly with engineers and the broader business, we create inspirational communications that showcase our technology.

Our in-house Creative team are responsible for explaining why our technology is better and ensuring that Dyson is always presented in the right way. We bring Dyson Technology to life, providing imagery, films, content, experiences, and services that explain our machines, their benefits, and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines. The Digital Delivery team is for the delivery of all cross-channel digital experiences - across all owned and 3rd party platforms and digital media channels.

We\'re committed to our campus culture and don\'t look to offer a regular hybrid working arrangement. This helps us to achieve the spirit of Dyson - collaboration, creativity, and inventiveness - in our inspiring, social, and dynamic workspaces.

About the role

As a Platform Specialist reporting to the Platform Lead, you will be playing the role of the technical expert in our transactional emails, which will be managed through CRMs such as Salesforce Service Cloud/Marketing Cloud, SAP CRM, and Dyson Engage.

Transactional emails will be created using HTML, MJML, and CSS, and your proficiency in these languages will be crucial for your success in this role. As our Dyson teams continue to develop new experiences, new emails will regularly need to be created from scratch or using pre-built MJML modules. Content changes will be a part of our business-as-usual (BAU) processes, as we currently maintain over 500 emails across 40 countries globally.

As part of this role, you will be at the forefront of the platform for the team, managing requests and communicating with senior stakeholders throughout the delivery of new and revised emails. You will work closely with third parties to ensure seamless content delivery and continuous improvement of processes.

You will also collaborate with cross-functional and global teams across a wide range of languages, actively requesting translations and localizing market emails.

When working on NPD or Campaigns, you will be held accountable for ensuring the creation of new templates and managing stakeholders\' expectations within a project setting.

About you

- 3+ years\' experience in HTML, CSS, and MJML

- Familiarity with email CRM platforms like Salesforce and SAP

- Proficient in creating best practice guides and training others in content creation processes

- Resilience and composure to navigate project challenges and guide teams towards successful outcomes

- Interest in Digital Transformation and strategic understanding of business organizational needs

- Good working knowledge of Microsoft Office and preferably the Atlassian suite

- Strong communication skills at all levels, a team player, and self-starter

Benefits

Financial

- Performance-related bonus scheme

- Competitive pension scheme

- Life assurance

- Discounts on Dyson machines and retail discounts

- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)

Lifestyle

- 27 days\' holiday (plus bank holidays)

- Free on-site lunches, fruit, and hot drinks

- Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)

- Electric vehicle salary sacrifice scheme

- Ability to purchase additional holiday

Health

- Private medical insurance

- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support

#LI-JM1

Dyson is an equal opportunity employer. We know that great minds don\'t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Posted: 19 July 2023

Dyson