Job Description

We are currently seeking an organised, customer-focused

Plant

Hire Controller

to join our Plant and Transport team in Levenshulme.


As the first point of contact, you will play a key role in managing hire enquiries, coordinating equipment bookings, and delivering excellent service.

Responsibilities

Customer Service:

Responding to customer enquiries about hire, providing quotes, and resolving issues or complaints.

Order Management:

Processing new hire requests, managing existing orders, and coordinating collections.

Equipment Coordination:

Ensuring the right equipment is available, checking stock levels, and liaising with the workshop for maintenance.

Administrative Tasks:

Maintaining accurate records of hires, processing invoice queries, and assisting with stock control.

Skills and Experience

Previous experience in a hire desk or customer service environment (plant/tool hire experience desirable)

Strong organisational skills with attention to detail

Excellent communication and interpersonal skills

Confident using hire software or CRM systems (e.g., Syrinx, Insphire)

Ability to work under pressure and prioritise workload

Knowledge of construction/plant/tool equipment is advantageous

Proficient in Microsoft Office applications (Word, Excel, Outlook)

Company Information

Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.


Working directly with many of the country's leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.


We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.


We believe that being successful is a choice.


We choose to be successful.


We are OCU, 'One Company United.'

We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.