Job Description

Location : Head Office - West Didsbury, UK Job Advert

PLANNING OFFICER

You will be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction

What you\xe2\x80\x99ll be doing

• You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobs meeting customer needs
• Monitoring and managing operatives diaries to maximise productivity
• Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to them ensuring excellent customer service .
• Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
• Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job
• Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative. Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction.
• Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.

What you\xe2\x80\x99ll need

• Experience in a similar role
• Excellent understanding of providing first class customer service
• Strong ability to multi task and ability to juggle conflicting priorities
• Flexible and adaptable approach to deal with changing requirements
• Excellent organisational skills and manage a busy workload
• First class communication skills
• Ability to work independently and as part of a team
• Demonstrate initiative and liaise proactively with internal and external customers
• Excellent administration skills
• Team rota 07.30 to 6pm

What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• Empathy with our tenants and residents and willingness to deliver exceptional customer service;

What we give you in return for your hard work and commitment

• Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)

• WPA |Healthcare auto enrolled at no contribution level with \xc2\xa31250 of savings available- option to increase & add on family members

• The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

• Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays

• Lottery | Monthly draw with 1st @ \xc2\xa3250, 2nd @ \xc2\xa375 and 3rd @ \xc2\xa350

• Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)

• Sharing Greatness | Our colleague incentive scheme where colleagues can earn \xc2\xa3300 by helping the business achieve business targets.

• Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Hours 35
Department Repairs
Job Type Fixed-term
Contract Type Full time
Salary \xc2\xa322,000

Great Places Housing Group