Job Description

Zzoomm are looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. Come and talk to us about joining a rapidly expanding telecommunications company with nationwide ambitions.

If you are a team player, then you will fit right in at Zzoomm as we work together to build a great Full Fibre network nationwide. You can make a real difference for all our futures as part of the hard-working team that are at the forefront the Full Fibre broadband revolution.

The main purpose of your role as the PIA Administrator is to work with our in-house PIA team and our Scheduling and Allocations manager to plan and schedule upcoming work for our amazing installations and service field engineers and make sure they have the right PIANO details for the work they do.

If you have experience in either PIANO processes or Scheduling/Allocations and are looking to be part of a fantastic journey within a multifaceted and dynamic high-growth business, then we\'d love to hear from you.

You will work from home with some required travel to one of our offices for meetings or when needed to.

Your key responsibilities will be...

• Logging PIA information onto the BTOR portal.
• Scheduling and allocating work to the Field Service team.
• Assist in pulling work forward and ensure the engineers are busy throughout their days.
• Take calls from the sales, CS team and engineers throughout the day.
• Making sure the work for the day doesn\'t go into jeopardy.
• Help to update reports and work with the wider team to support requests.

Skills and experience required to do this role...

• You will have knowledge of PIA processes and will have used the BTOR portal in the past.
• Be proficient at using MS office.
• Have worked in a customer service role or have had experience of dealing directly with customers.
• Able to multitask and be organised.
• You will keep on top of many activities prioritising as the day goes on.
• Have a can-do attitude and be willing to get stuck in.
• Excellent communication skills
• Work well under pressure and the ability to meet deadlines in a fast-paced environment
• Accuracy and strong attention to detail
• Ability to learn quickly and be passionate about learning new things every day

What we offer\xe2\x80\xa6

• Annual Leave - 25 days\' paid holiday plus bank/public holidays
• A day off for your birthday
• Pension - you pay 4.5% and Zzoomm pays 4.5% into your pension
• Life assurance - 4 x basic salary
• Health cash plan which allows you to claim money back for the cost of your essential health care plus other benefits including 24/7 access to an online doctor
• Exclusive offers and discounts from over 1000 popular retailers
• Discretionary bonus scheme
• Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK\'s broadband network, one town at a time, and have a great time!

Zzoomm provides you with the flexibility to work in a way that will help you grow and develop. As well as having clear responsibilities, you will get extensive training to help you develop, and you will be building a legacy here as we build the Full Fibre broadband network of the future.

Zzoomm