Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Personal Banker

• You\xe2\x80\x99ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals
• We\xe2\x80\x99ll look to you to proactively find ways to enhance their individual banking experience
• Your career progression is important to us, so we\xe2\x80\x99ll be helping you to achieve a Professional Banker accreditation while working in this role
• You\xe2\x80\x99ll need to specifically state in your CV that you have the right to live and work on the Isle of Man to be considered for this role

What you\'ll do

Customers will be at the very heart of your role, so you\xe2\x80\x99ll be committed to providing outstanding service in every interaction. You\xe2\x80\x99ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you\xe2\x80\x99ll be:

• Having great conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers when needed
• Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks
• Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience

The skills you\'ll need

To be successful in this role, you\xe2\x80\x99ll need to have experience of working in a customer facing environment. Strong communication skills are a must, as you\xe2\x80\x99ll need to explain our products and procedures to our customers in an easy to understand way. You\xe2\x80\x99ll also need:

• A passion for customer service and delivering excellent customer experiences
• Good attention to detail
• Resilience
• Interpersonal skills
• The ability to work collaboratively and autonomously