Job Description

Victim Support Scotland - Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals\' needs.

Our vision is that people affected by crime - victims, witnesses, and their families - are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan:

What is the role

As a member of the Business Performance & Planning team and reporting directly to the Head of Business Performance & Planning, you will be responsible for continually monitoring & analysing the quality of current services we deliver and the digital technology and systems we use to ensure we are delivering consistent high-quality support across the Scotland. You will ensure continuous development & improvement of our services & digital systems by identifying new and innovative ways of delivering them to ensure they meet the current and changing demographic of needs of victims & witnesses affected by crime.

What you\'ll need to be successful

We are looking for an experienced Performance Improvement Officer, with meticulous attention to detail and accuracy. Someone who a good presentation skills and the ability to convey key technical information to a non-digital audience and has the ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output. Ability to develop effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals and have good analytical skills, must be able to understand, collect, analyse, report and present data.

Further details of this role are available in the job description -

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Please note - This post will be subject to a Basic Disclosure Scotland check, references, and proof that you have the right to work in the UK.

Closing date: 21 January 2024 at Midnight.

Victim Support Scotland