Job Description

Your future, our legacy

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Hotel

Dorchester Collection###

Division & Department

Corporate Office - People & Culture###

Job Title

People Systems Lead###

Contract Type

Permanent###

Status

Full time###

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as the People Systems Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership, becoming a legend in your own story.
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What you'll get

As a People Systems Lead at Dorchester Collection here are just some of the great benefits you will receive:Complimentary stays with breakfast included in all 10 Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels World class development opportunities Social events throughout the year Exclusive Access to a discount platform featuring 1000s of retailers.

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What you'll do

You'll love what you do and take pride in the day to day. As a People Systems Lead you will:Act as the primary point of contact for all technical queries from end users across People Systems, including Talentsoft, LEX (Axonify), Workday Peakon, and DC Legends (Reward Gateway). Maintain and enhance all People Systems, including day-to-day data management, troubleshooting, and continuous improvement opportunities. Own vendor relationships for all People systems platforms, ensuring service delivery aligns with business needs and contracts. Manage system access controls, ensuring secure and compliant user permissions across platforms. Onboard and train new People & Culture team members on systems, processes, and best practices across Recruitment, Performance, Learning & Development and Engagement. Create and maintain Standard Operating Procedures (SOPs), training guides, and user documentation to support system adoption and ensure consistency in processes and updates. Lead user acceptance testing (UAT) for new system releases and updates, ensuring robust, user-friendly outcomes. Identify and recommend enhancements to improve user experience, system effectiveness, and alignment with business goals. Scope, configure, and support the roll-out of new systems, including coordination with hotel teams during transitions. Collaborate with hotel teams on new payroll systems and ensure seamless integrations with our core People System-Talentsoft. Lead global initiatives such as bi-annual engagement surveys, managing pre-launch prep, live data support, and post-survey data analysis. Oversee the launch of annual performance reviews, working closely with the Dorchester Collection Academy to ensure accurate setup and data integrity. Provide technical and functional support for global campaigns including Your View, Your Plan, and DC Legends. Ensure data integrity and compliance, conducting regular audits across all People Systems in line with company policies. Own data analytics and reporting post-campaign (Your View, Your Plan), including turnover and employee statistics. Coordinate change management efforts, ensuring timely communication, engagement, and input from key stakeholders across all initiatives.

The items shared are the essence of a day in the life of the People Systems Manager, but we'll make sure you are provided with specifics on how we care for our company.
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What you'll bring

Essential SkillsAbility to manage, maintain and enhance multiple platforms simultaneously-ensuring system efficiency, data integrity and user adoption. Skilled in leading end to end system implementations, global roll outs and stakeholder engagement across multiple business units. Strong analytical skills - Proficient in excel and data visualisation. Ability to manage time and meet multiple deadlines. The ability to engage and influence senior leaders.

Desirable SkillsA background in hospitality with operational experience Knowledge of Italian and/or French language is beneficial. Global knowledge of system implementation and management in different countries, particularly the regions where we operate (UK, US, France, Italy, UAE, and/or Japan).


Position location

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Job Location

United Kingdom###

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London