Job Description

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Why Ocado?

We\'ve got you covered! Embark on a journey of well-being and fulfilment at Ocado Logistics! We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.

About us:

Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.

About the role:

Location: Hatfield, Ocado Logistics Head Office (Hybrid role - at least 2 days per week in the office)

Are you a motivated and experienced leader with a passion for delivering exceptional customer service and driving administrative excellence? If so, we have a fantastic opportunity for you to join our team as a People Operation Team Leader in the Logistics People Services division at Ocado Logistics. Our Logistics People Services team plays a critical role in supporting our operations by delivering and maintaining excellent administration and customer service across various aspects of the people agenda. As a People Operations Team Leader, you will lead a team of dedicated administrators within the Employee Relations Support team to ensure the smooth execution of people processes, while driving initiatives that enhance the employee experience in alignment with our Logistics business strategy.

You will be:

As a People Operations Team Leader, your role encompasses a broad spectrum of responsibilities, including leading a team of People Administrators to deliver exceptional customer service and administrative support to the Logistics People Team and Operation. Your expertise will extend to providing pragmatic advice on policies, collaborating with the wider People Team to ensure timely administration, and offering support on matters like absence and disciplinary issues. You will drive process improvement within the People Shared Services team, work closely with stakeholders to implement best practices, and ensure the integrity of employee data in line with GDPR. Your leadership will extend to managing complaints, participating in team meetings, and utilising data to address key issues.

About you:

To excel in this role, you will require a comprehensive grasp of Logistics People Services processes and operating practices, along with adept stakeholder management skills to engage diverse groups. Analytical acumen for interpreting data and trends, combined with exceptional communication, numeracy, and literacy skills, are essential. Attentiveness to detail, precision, and prior experience in motivating teams are crucial attributes. Your customer-centric approach and dedication to enhancing the customer journey, coupled with adept time management and prioritisation skills, will be imperative to meet targets. Experience in quality checks, training material design, and familiarity with case management systems are prerequisites. Proficiency in Google Suite, Microsoft Office, and IT systems, as well as cloud-based HRIS/technology like WorkDay, will prove valuable. Prior HR involvement in a shared service model, coupled with a poised leadership style and resilience under pressure, are important. A proactive, self-driven work approach, dedication to superior customer service, and adaptability as a team player are highly valued. Your integrity in handling sensitive data and problem-solving aptitude focused on solutions will be integral to success.

What we offer you:

An award winning recognition scheme: We celebrate our people and appreciate the incredible work they do each day. We genuinely care about your well-being, and that\'s why we have curated a comprehensive range of employee benefits just for you. We continuously review and update our offerings to ensure that we provide the right support to our valued employees. Here\'s a glimpse of the wealth of benefits we provide:

Flexible Working: Enjoy the freedom of our 30 days \'working from anywhere in the world\' policy, allowing you to achieve a better work-life balance.

Wellbeing Support: Take advantage of our dedicated apps and Employee Assistance Programme, providing you with the necessary resources and support to enhance your overall well-being.

Generous Annual Leave: Start with 25 days of annual leave and watch it grow to 27 days after 5 years of service. Additionally, you have the option to purchase additional holiday time to suit your needs.

Pension Scheme: Plan for a secure future with our Ocado pension scheme, including an option with employer contribution matching of up to 7%.

Private Medical Insurance: Rest easy knowing that your health is safeguarded with our comprehensive private medical coverage.

Family-Friendly Policies: We understand the importance of family, which is why we offer 22 weeks of paid maternity leave, adoption leave, shared parental leave and 6 weeks of paid paternity leave once relevant service requirements are met.

Financial Support: Benefit from our interest-free Train Ticket Loan and participate in our Cycle to Work Scheme, making your commute easier and more affordable.

Convenient Shuttle Services: Enjoy the convenience of our free shuttle bus services, connecting Hatfield and Welwyn Garden City train stations to our respective offices.

Sharesave and Buy as You Earn Schemes: Take part in our exciting share schemes, allowing you to share in our success and contribute to your financial future.

Shopping Discounts: Enjoy a 15% discount on , making your shopping experience even more delightful. Plus, all employees receive mid-week free delivery as a special perk. Our discounts platform also offers a brilliant range of savings at popular retailers and restaurants as well as days out.

Financial Protection: We offer Income Protection, providing coverage of up to 50% of your salary for 3 years, and Life Assurance, ensuring financial security with coverage of 3 times your annual salary.

At Ocado Logistics, we prioritise your well-being and strive to create an environment where you can thrive both personally and professionally. Join us and unlock the full potential of our exceptional employee benefits. Find out about our employee funded benefit options, using Benefits+ to add bespoke benefits including Dental Insurance, Travel Insurance and much more.

We\xe2\x80\x99re in it together, we are proud of what we do, we can be even better.

Ocado