Job Description

:Pension Officer | 7694 | Permanent Contract | 37 hours per week | xc2xa327,711 to xc2xa330,060 per annum (Scale F) | County Hall, NorwichWe have a number of vacancies within our Member Services Team and are looking for individuals with great customer service skills and a head for numbers to join the Norfolk Pension Fund as Pension Officers.The Norfolk Pension Fund is responsible for all aspects of managing, administering and delivering the LGPS in Norfolk. Part of Norfolk County Council, we deliver the LGPS to over 400 participating employers and around 100,000 scheme members and beneficiaries, managing assets of over xc2xa34billion.This role will include dealing with members of the pension scheme, their employers and their payroll providers. You will also be in contact with other pension providers and in time will perform and understand complex pension benefit calculations helping to deliver a first-class service to our members.To be considered for the role, you'll need good problem-solving, numeracy and literacy skills (including Maths and English GCSE or equivalent), and you'll have experience in a customer-facing administrative role. You'll also need strong communication skills (written and face to face), good IT skills (including Word and Excel), and a positive approach to customer service.Whilst not essential, experience of working in the Local Government Pension Scheme environment would be ideal.We think this is a great opportunity to start a rewarding career in the pension profession and if you're keen to progress in the long term, we offer a mix of on-the-job training and/or more formal learning and development opportunities to support you.Interviews will take place in person, where you will have the opportunity to discuss the role in more detail and the working arrangements.For an informal discussion regarding this opportunity please contact Pension Services Managers Patsy Bradley on 01603 495793 or Matthew Crane on 01603 495789These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:

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• A

for Fire Service and Social Care Workers * Relocation expenses (where applicable)

• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full to help you demonstrate you meet the criteria. You can also find information on our here.Already a Norfolk County Council employee? See and apply for internal and external vacancies in using your @norfolk.gov.uk or @nccal.ac.uk email.We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.Redeployment closing date: 3rd March 2025 23:59All other applicants closing date: 10th March 2025 23:59

Norfolk County Council