Job Description

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We're looking for a Payroll & Benefits 'Guru' to own, shape and improve our payroll function at an exciting time in our journey. As Payroll & Benefits Manager you'll take full ownership of our payroll processes, ensuring accuracy, compliance, and efficiency. With plans to implement a new payroll system, we're looking for someone with the expertise and vision to help drive this transformation.


If you're passionate about payroll, keen to make a difference, and ready to be part of a collaborative and dynamic team, we'd love to hear from you!

What You'll Do

Manage the end-to-end payroll process for three monthly payrolls (one in-house and two outsourced payrolls, with one of these in Australia) covering 220 colleagues Ensure our payroll processes operate efficiently and effectively, proactively identifying opportunities for improvements and implementing changes Liaise with our current Payroll system provider to resolve issues, drive improvements and enhance efficiency Be the Payroll expert as part of the implementation of a new HR and Payroll system, evolving payroll processes for the new system and leading parallel runs to ensure a smooth transition for colleagues Oversee the administration of company benefits (including pensions, private medical insurance, health cash plans and life assurance), managing relationships with external providers and brokers, overseeing contract renewals and involvement in the implementation of new benefits Ensure full compliance with statutory requirements, including HMRC reporting, pensions auto-enrolment and year-end processes Enhance and implement robust controls and checks to ensure payroll accuracy and compliance Manage and develop the Payroll & Benefits Administrator, who you will have line management responsibility for

What

You'll Bring

Substantial Payroll experience with strong knowledge of UK payroll legislation, including PAYE, NIC, pensions auto-enrolment, and statutory payments Extensive experience of managing in-house payroll within a fast-paced, high-performance environment People management experience Proficiency with Payroll & HR systems and advanced Excel skills Ability to communicate complex payroll issues clearly and professionally to diverse stakeholders Continuous improvement mindset, with demonstrable experience of improving payroll processes to drive results

We'd

also love if you bring any of the below

Experience in administering and implementing benefits schemes, as well as working with third-party providers International payroll experience Experience of managing outsourced payrolls Experience implementing a new Payroll or new Payroll system CIPP qualification or equivalent

Our Culture

Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.


We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.


We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.


We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren't able to offer fully remote working.

What We Offer

Hybrid working and flexible hours 35 hour working week Free parking and EV charging onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Group auto-enrolment pension plan Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. Monthly Light's Up and The Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture

#LI-Hybrid