Job Description

Job description
This is an exciting opportunity to join a well-established, fast paced service.



We are recruiting to the team of Payment Officers for the City Wide Care Alarm Service based at Darnall in Sheffield. The service has over eight thousand vulnerable customers with emergency alarms in their homes. The team organise the planning of installations and the continual repairs and maintenance of all the alarms. We also take care of the finance for the service, setting up and closing customer accounts and dealing with customer enquiries over the phone.



Our ideal candidate will be enthusiastic and a good team player.





You will need to have:


Well-developed communication skills both face to face and over the telephone Be committed to delivering a good quality customer service Able to work on own initiative, plan and prioritise own workload and work to tight deadlines Ability to quickly develop positive relationships with customers and colleagues and work as a good team player The ideal candidate will have excellent IT Skills A positive can-do attitude to bring to the job




You will work in a supportive environment and have access to appropriate training and development opportunities.



It should you be required as a regular and intrinsic part of your role to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English as required by the Immigration Act 2016.



For informal discussions please contact Nathan Kerfoot, Business Support Manager at Nathan.kerfoot@sheffield.gov.uk



We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.



It is a great time to join us and we welcome your application.





Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.



Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.



If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.





Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

Job details

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Job reference
REQ003242
Date posted
22/04/2025
Application closing date
05/05/2025
Location
Sheffield
Salary
Grade 04, 25,584 to 27,711
Package
Permanent
Contractual hours
30
Job category/type
Business Support