Payment Consultant (15 Months)
Birmingham, United Kingdom
Job Description
Join us as a Payment Consultant
- We\xe2\x80\x99re looking for a customer focused sales professional to join us at Tyl by NatWest, to provide telephony-based support to our SME customers
- You\xe2\x80\x99ll be providing products and services to help your customers with their business needs as well as generating new business
- If you have a passion for sales, this could be the rewarding role you\xe2\x80\x99ve been looking for
- We\'re offering this hybrid role for a period of 15 months and it will involve working two set days per week in our Birmingham office, with the flexibility to work from the office more frequently during training
As a Payment Consultant, you\xe2\x80\x99ll work with business customers over the telephone, to deliver key income and service results, ensuring consistent adherence to regulatory, operational, and key control processes. You\xe2\x80\x99ll help SME customers to reach their business ambitions by identifying the appropriate product and service options to support them in taking card payments.
Day-to-day, you\xe2\x80\x99ll be:
- Delivering against productivity, income and lead targets
- Owning the customer onboarding journey ensuring it is delivered right first time
- Utilising marketing materials to proactively contact customers to offer additional benefits
- Owning and responding to customer queries and complaints efficiently and effectively
- Collaborating with stakeholders across the bank to deliver the right bespoke solutions for customers\xe2\x80\x99 needs
In order to excel in this role, you\xe2\x80\x99ll need experience of delivering outstanding customer service via sales, by anticipating customer needs and exceeding their expectations. You\xe2\x80\x99ll also need experience of credit stewardship as well as a proven ability to manage risk to ensure the bank\xe2\x80\x99s regulatory, operational and control processes are followed consistently.
You\xe2\x80\x99ll also demonstrate:
- A proven track record in sales
- A good understanding of the SME business market
- Experience of working in a telephony environment
- An in-depth knowledge of banking processes and products
- An understanding of the specific triggers that identify customers\xe2\x80\x99 needs
Job Posting Closing Date: 01/09/2023
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Job Detail
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Job IdJD2987879
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBirmingham, United Kingdom
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EducationNot mentioned