Patient Support Administrator - Entry Level
Job description
We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family!
At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.
Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success
The Role:
Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We\'d love to hear from you. We\'re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients.
Your focus in this role will be providing first class customer experience at our Belfast TFP Fertility Clinic. Working as part of a close-knit team, you will be the central point for our patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email.
You\'ll assist patients with a broad range of queries including funding, appointments, test results and the different steps they\'ll be taking along the fertility journey. You\'ll work closely with our satellite services, local NHS Consultants and any other related organisations to help answer their queries promptly and efficiently.
We\'re passionate about helping our teams to be at their best, so we\'ll work with you to ensure you\'re fully supported both personally and professionally. With opportunities to develop within your role in Patient Support, you\'ll work to a programme to build your skills and experience.
Key Responsibilities:
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