Job Description

We have an exciting opportunity to join our Patient Services Team here at 3W Health. 3W Health is a 3-site Practice based in Buckinghamshire with surgeries in Wing, Whitchurch and Winslow. We are a caring and forward-thinking Practice that strives to achieve an excellent standard of patient care. We have 6 GP Partners and approximately 20,000 patients.

The successful candidate will be expected to work at all three sites on a rota basis.

Working on a part-time basis, the hours of work will be 13:00 to 18:30 over two to three days per week.

The post-holder should have previous experience of working within a high volume fast paced administrative role and be able work without supervision.

This role offers a variety of opportunities and no two days are the same.

Duties and responsibilities

Main Duties/Key Tasks

Greet, receive, and direct patients Deal with general telephone enquiries Process appointment requests by patients, both in person and over the telephone Record messages for staff, including doctors and nurses Record requests for home visits and repeat prescriptions Record the receipt and the results of laboratory reports Register new patients Process a patient's change of address Input patient information on computer, including under templates Be able to navigate correctly on EMIS Web Become trained on Docman for scanning and attaching Have a working knowledge of the telephone system, during and after hours

Essential skills

Experience working in a fast-paced customer / patient facing role Ability to communicate effectively with colleagues, patients and relatives of patients Demonstrate sensitivity and empathy in difficult situations Strong written and verbal communication skills

Desirable

Experience of working in a health care setting Experience of working in a GP Practice Experience working with EMIS web or other medical records software Knowledge of medical terminology
Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 11 - 16.5 per week

Benefits:

Company pension Employee discount Free parking On-site parking Private medical insurance
Schedule:

Day shift Monday to Friday
Work Location: In person