Job Description

Job description

JOB SUMMARY

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Half yearly social events and a supportive team environment. Our new Telephony system which has improved the overall experience of the person using it.

For operational reasons, this role requires availability and flexibility to work a combination of shifts between 07:45-18:30 on Mondays - Fridays, post will require Thursdays up to 6.30 availability.

JOB RESPONSIBILITIES

Administration

To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols Updating notes as necessary Provide clerical assistance to the team, including word / data processing, filing and photocopying as requested

Reception

Receiving patients consulting with members of the Practice team and directing them appropriately Covering the reception and enquiry desks as necessary Advising patients of relevant charges for private services, accepting payment and issue receipts for payment Maintaining the reception area, keeping notice boards tidy, up to date and free from clutter

Appointments

Processing appointment requests for the day or future appointments from patients by telephone and in person Logging visit requests following the protocol, ensuring careful recording of all relevant details and where necessary referring to the duty Doctor

Computer

Registrations of new patients - computer data entry and medical records Processing patients change of address - computer data and medical records (have knowledge of Practice geographical area) Processing repeats prescription requests ensuring that all prescriptions handed over are logged appropriately in accordance with Practice guidelines
T

elephone

Have working knowledge of telephone system, during and after closing hours

Other Tasks

Processing and distribution of incoming and outgoing mail Clearing rooms after surgeries Ensuring building security - have thorough knowledge of doors / windows / alarm Ensure the public areas are clean and tidy When working on a late duty, clearing the kitchen areas and locking up Any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Pay 12.21 ph, with a 6 month probation period.

The listing will be closed as soon as sufficient applicants have been received

Work Remotely

No
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 15 - 25 per week

Benefits:

On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person