Job Description

The Heart Division at The Royal Brompton Hospital is currently looking to recruit a Patient Pathway Co-ordinator . The role will require central involvement on patient pathways, and is an exciting opportunity for those looking to develop their experience and skills in administration.



This role is suitable for candidates who are looking to work in a fast paced environment focusing on out- and inpatient pathways. You will be expected to work with the wider multidisciplinary team including consultants, nurses, and diagnostic teams to book patients within a timely manner.



Skills



Essential criteria



Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff



Ability to work with confidential data and information and deal with sensitive issues discreetly



Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel



Ability to deal with difficult service users and challenging situations



Desirable criteria



Knowledge of medical terminology



Understanding of peer review process and governance processes



Education



Essential criteria



Good general education with English and Maths to GCSE standard or equivalent



Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent



Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration



Desirable criteria



Customer services qualification/training



Experience



Essential criteria



Experience and understanding of validation and RTT pathways



Proven administrative experience



Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment



Desirable criteria



Experience of an administrative role within the NHS



Experience in previous admissions role



In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.



We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.



Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.



The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment.



You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.



The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trust's standards and policies at all times.