Job Description

We are growing practice in an ever changing sector. The ideal candidate will have a flexible approach, be able to work on their own initiative and bring a positive attitude to working in a team.The role includes face to face interaction with service users. They will an excellent telephone manner to deal with the wide range of queries presenting on a day to day basis. They will be required to carry out admin/clerical duties which form an important and much valued part of the running of the organisation.Main duties of the jobThe successful candidate will be required to work at reception and on telephones, actioning the various enquiries from service users and other visitors.You will be expected to undertake clerical work such as, patient registrations, documents processing, data entry to name but a few.Please refer to the Job description provided in the supporting documents for the detailed expectation for this role.About usWe are a growing practice with over 15,000 patients in the dynamic area of Docklands in Tower Hamlets. The practice has a strong connection with the community. We have a supportive team consisting of 10 GP's, 2 Practice Nurse's, 2 HCA's and Patient Navigator team of 11. We support professional development and training inhouse and through external opportunities.Date posted24 February 2025Pay schemeOtherSalaryxc2xa311.95 an hourContractPermanentWorking patternFull-timeReference numberA3378-25-0020Job locationsIsland Health145 East Ferry RoadLondonE14 3BQJob descriptionJob responsibilitiesTo provide receptionist/administrative service in an efficient manner for all patients and visitors to the Practice, in order to facilitate effective access to healthcare for patients.To promote a helpful and supportive image of the practice at all times in line with the Practices commitment to the highest possible standards of patient care.To carry out general clerical duties and other related delegated duties considered appropriate to the post as directed.Please refer to Job description.To contribute to the development of the practices services.To work as part as a team to ensure reception runs smoothly. Job descriptionJob responsibilitiesTo provide receptionist/administrative service in an efficient manner for all patients and visitors to the Practice, in order to facilitate effective access to healthcare for patients.To promote a helpful and supportive image of the practice at all times in line with the Practices commitment to the highest possible standards of patient care.To carry out general clerical duties and other related delegated duties considered appropriate to the post as directed.Please refer to Job description.To contribute to the development of the practices services.To work as part as a team to ensure reception runs smoothly.Person SpecificationExperienceEssential

• - Customer service
• - Computer Literate
• -Excellent telephone manner

• - Working in a GP practice
• - Experience with software systems such as Emis, eRS, Microsoft packages.

• English and Maths GCSE A to C
• 1 year experience of working in a health care setting

• Experience in Primary Care Setting Experience of EMIS web Knowledge of local area
• Bilingual

• - Customer service
• - Computer Literate
• -Excellent telephone manner

• - Working in a GP practice
• - Experience with software systems such as Emis, eRS, Microsoft packages.

• English and Maths GCSE A to C
• 1 year experience of working in a health care setting

• Experience in Primary Care Setting Experience of EMIS web Knowledge of local area
• Bilingual

NHS