Job Description

Patient Administrator Band 3 A&E Department West Middesex Site



Monday- Sunday , Weekends and Bank Holidays Must be able to do all the shifts



7am-5pm



11am-9pm



9pm-7am



PREVIOUS APPLICANTS NEED NOT APPLY



We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.



The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.



As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.



The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative

support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary:



AEC



ED



Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.



Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.



We continually invest in our facilities, including a 30m expansion of critical care at Chelsea and Westminster and an 80m Ambulatory Diagnostic Centre at West Middlesex.



We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.



If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful.



Employment is subject to a six-month probationary period.



Some roles may require weekend shifts at multiple sites.



Roles and responsibilities

Clinical Office:

Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records



Contact other departments and teams as necessary relating to the patient care pathway and service delivery



Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.



Liaise with other hospitals and GPs regarding patient care pathways



Prepare for clinics ensuring all relevant documentation is available and notes are prepared



Use Trust's computer system, to generate clinic lists and help locate missing notes



Use of the case note record tracking(CRT) system to electronically

register/move/transfer/locate medical case notes



Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.



Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.

Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.

Provide any specific advice to patients upon booking-in, in preparation for their appointment



Ensure all patients are added to the Trusts PAS system before their appointment



Type urgent letters and reports as required



Register new referrals, and ensure all patient information is up to date and complete



Book outpatient appointments



Please refer to the job description for the full list of roles and responsibilities