Job Description

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application .



We are looking to expand our team have exciting opportunities within our Ophthalmic Department here at York Teaching Hospital to join our busy Administration Team as a Patient Admin Officer.



About the role...



You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.



About you...



The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.



You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.

The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.



We have full time & partime hours (30 minimum) available working any 5 days in 7 which will include rostered weekends, Saturday or Sunday. Job shares will also be considered.



Please note this post is cross site between York Hospital and York Community Stadium and the role does not meet the eligibility criteria for Sponsorship

Duties will include:

Working on a very busy reception desk.



Administering referrals via the electronic booking system "E-Referrals".



Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.



Always maintaining patient confidentiality.



Answering patient questions/queries both verbally and face to face.



Placing all new patient appointments within agreed timescales and in accordance with consultants' requests



Making follow-up appointments adhering to booking rules



Completing worklists - ensuring all requests by consultants are adhered too.



Checking patients in and out of clinic



Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants



27 days holiday rising to 33 days (depending on NHS Trust service)



A variety of different types of paid and unpaid leave covering emergency and planned leave



Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme



NHS Car Lease scheme and Cycle to Work scheme



An extensive range of learning and development opportunities



Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment:

job description .



Across our organisation, people are guided by values that were co-developed with staff: we are kind ; we are open ; and we pursue excellence .



Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net



As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.



Armed Forces Friendly Employer



We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.